Do you have the right phone model and number? Were you able to unbox, assemble and connect the phone? Has your phone registered to the VOIP system? What is this box on my desk?? It is your new VOIP Phone Look at the labels on your box Follow the instructions provided

Before Network connector cable After Network connector cable Cable supplied with boxed phone See the VOIP Answer Place Topic (search on VOIP at for instructions on how to get to these two web sites You now have two working phones on your desk, but you won’t receive outside calls on the new phone until the phone number is ported over (your old phone will stop working when the phone number is ported to the VOIP phone) Register your phone with your phone number (see the label on your phone box) Customize your phone (e.g., personal address book, speed dial, etc.)