Presentation of 2006/7 Annual Report to the Portfolio Committee on Social Development 21 November 2007

2 Outline of the Presentation The presentation covers the following:  Part 1:  2006/07 Overview of Strategic and Operational Dynamics of SASSA  Part 2:  Progress Against 2006/07 Strategic Priorities  Part 3:  Budget and Expenditure for 2006/07 (Financials)  Part 4:  Auditor-General Report and Comments  Part 5:  Concluding Remarks on 2006/07

2006/07 Strategic and Operational Matters Part 1

4 2006/07 Background and Context 2005/06 Social Grants Administration and Payment Services was managed by provincial Departments of Social Development Funding mechanism during period were two (2) conditional grants transferred via the national Department of Social Development to provincial Departments 2006/07 Social Grants Administration funds transferred to the SASSA for its overall management in relation to service delivery and management requirements 2006/07 Social Grants Payment still with provinces to ensure payments and transfers to service providers (Cash Payment Contractors)

5 2006/07 Background and Context Implications of the institutional; funding and management arrangements –Only the social assistance administration was transferred to SASSA by the end of March 2006, which included: –All personnel working within the grants administration system, that is, from application to payment services were migrated to SASSA –All systems and mechanisms related to the social grants administration systems migrated and transferred to the SASSA

6 2006/07 Background and Context Implications of the institutional; funding and management arrangements –Exclude Corporate Services which comprise legal services; human capital management; financial administration and management; information communication technology; and other corporate communications; –No corporate support services capacity provided within the SASSA both at national and regions (Head and Regional Offices) –SASSA given its management, financial and administrative responsibilities on the social assistance programme had to request provincial and national departments to: Provide strategic and operational wholly corporate services support Quantify the nature and extent of corporate services that must be provided against the social assistance administration and payment services Cost these services to the SASSA against a Service Level Agreement between the national and provincial Departments of Social Development and the SASSA

7 2006/07 Background and Context Implications of the institutional; funding and management arrangements –Service Level Agreement signed between Minister and Members of the Executive Councils (political level) and the Heads of Departments and the Chief Executive Officer of the SASSA (technical and administrative level); –The level of corporate services provided by provinces entirely dependent on the availability of resource capacities within the provincial departments, that is, staffing; systems and procedures

8 2006/07 Background and Context  Complex operational environment as a result of: Establishment and Operationalisation; Standardization of systems; processes; and procedures on finances, corporate services and grants administration Establishment of offices; Recruitment of personnel; and High expectations of beneficiaries.

9 Legislation Mandate of SASSA The Legislative Mandate of SASSA is derived from SOCIAL ASSISTANCE ACT, 2004 and the SOUTH AFRICAN SOCIAL SECURITY AGENCY ACT, 2004: To provide for the administration of social assistance and payment of social grants through the effective management; administration and payment of social assistance

10 SASSA Strategic Intent To ensure the provision of a comprehensive social security service against vulnerability and poverty within the constitutional and legislative framework

11 Key Strategic Objectives  Ensure a High Performance Institution;  Service Delivery Improvement;  Improvement of Operational Excellence; and  Good Governance.

Progress Against 2006/07 Strategic Priorities Part 2

13 Summary of Key Achievements for 2006/07 The Agency had during the year under review achieved the following:  80% of resource effort was spent on establishment, operationalisation and integration of the social assistance administration and payment services;  Functional separation from DSD at district and local levels commenced;  Head office and nine regional offices established; and  Transferred more than grant administration staff from the National and the nine Provincial Departments of Social Development to SASSA;  Shareholder’s Compact signed between the Minister and the CEO.

14 Summary of Key Achievements for 2006/07 Cont…  To increase access in rural areas, plan to purchase 40 mobile units finalised  The review of the Service Delivery Model was started with the view to standardise the delivery of services across regions;  Standardised the social assistance administration and payment services;  Criminal proceedings have been instituted against of the public servants believed to have unlawfully accessed social grants;  SASSA terminated payment to public servants.

15 Summary of Key Achievements for 2006/07 Cont…  Key finance and HCM (Human Capital Management) policies were developed;  Initial finance and HCM delegations of authority approved and implemented.

16 Summary of Service Delivery Achievements for 2006/07 The following tables indicate:  Growth trends in number of beneficiaries per grant type; and  Growth trends in number of beneficiaries per region.

17 NUMBER OF BENEFICIARIES PER GRANT TYPE GRANT TYPE 1 April MARCH April MARCH 2007 Increase in Number of Beneficiaries Annual Growth Rate Care Dependancy % Child Support % Foster Care % Grant in Aid % Old Age % Total Disability % Permanent Disability % Temporary Disability % War Veteran % Total %

18 TOTAL NUMBER OF BENEFICIARIES PER GRANT TYPE  Total number of beneficiaries have increased by from 1 April 2006 to 1 April 2007  This represents an annual growth rate of 9.49%  Contributing to the growth rate of 9.49% is CSG grew by DG grew by FCG grew by

19 NUMBER OF BENEFICIARIES PER REGION PROVINCE 1 April MARCH April MARCH 2007 Increase in number of Beneficiaries Average Annual Growth Rate Eastern Cape % Free State % Gauteng % KZN % Limpopo % Mpumalanga % North West % Northern Cape % Western Cape % Total %

20 Total number of beneficiaries per regions  Greatest increase in no. of beneficiaries-KZN at Represents 16.91% growth rate;  Eastern Cape-second largest increase beneficiaries. Represents a growth rate of 6.87%;  North West, however, represents the second largest increase in percentage terms at 10.89%;  The Northern Cape represents the smallest increase in number of beneficiaries-16574; and  Western Cape represents the lowest growth in percentage terms at 5.78%

21 Achievements for the programme: Customer Services Function: To provide a coordinated and integrated grant administration and payment service. Achievements:  Implementation of Improved Grants Administration Process (IGAP) in Eastern Cape, Mpumalanga, Western Cape and KwaZulu-Natal regions;  Implementation of IGAP integrated with MIS in Free State and Eastern Cape;  Customer Charter was developed and implemented-Informs beneficiaries of their rights and quality of service;  Access to services improved in some rural areas through outreach programmes; and  Grant Application Forms standardised throughout the Agency.

22 Achievements for the programme: Internal Audit & Risk Management Function: To provide internal auditing services and to ensure compliance with policy and prescripts. Achievements  A Risk and Fraud Strategy was developed and implemented;  public servants prosecuted for grant fraud;  257 files handed over to provincial departments for disciplinary action;  acknowledgments of debt signed to the tune of R ; and  About R5 million recovered thus far.

23 Achievements for the programme: Corporate Services Function: To provide corporate support services. Achievements  Transferred more than grant administration staff from the National and the nine Provincial Departments of Social Development to SASSA;  Most senior managers positions filled;  Implemented HR policies and procedure manuals;  Skills Audit conducted at Head Office and regions;  300 staff recruited and appointed, to capacitate support functions.

24 Achievements for the programme: Communication and Marketing Function: To provide strategic communication and marketing services to SASSA. Achievements  Developed and implemented a Communication Strategy;  All Parliamentary questions replied to timeously;  Participated in Government Izimbizo;  Produced and distributed promotional materials;  SASSA newsletters were produced and distributed at head office and regions.

25 Achievements cont…  Public education of SASSA’s services through adverts and interviews via electronic and print media;  SASSA media launch hosted on 30 March 2007;  National Call Centre tender finalised; and  Marketing material uniformly branded.

26 Achievements for the programme: Finance Function: To provide financial management services by ensuring integrated budget planning, expenditure monitoring and revenue management. Achievements  Single Budget established through the integration & consolidation of provincial budgets;  A Bid Committee established and functional;  Basic Accounting System implemented in SASSA;  Implementation of PERSAL in all regions; and

27 Achievements for the programme: ICT Function: To provide information and communication technology services. Achievements:  Transversal ICT Systems including SOCPEN, BAS, LOGIS, PERSAL and Home Based Electronic Document Management systems implemented;  ICT infrastructure established at Head Office and in all 9 regional offices, including some districts; and  The first phase of the MIS project completed with 100% of all beneficiary files processed.

28 Achievements for the programme: Strategy & Business Development Function: To develop innovative strategies and mechanisms to improve service delivery. Achievements:  Overall responsible for the complex and daunting separation and integration of provincial social grants administration into SASSA Regional, District and Local Office Levels through : Design of separation, ring-fencing and integration policy, processes, systems and tools;  Responsible for finalising and tabling of SASSA’s second Strategic Plan 2007/8 – 2009/10; and  Facilitated the accounts configuration and funds flow between Agency and DSD.

29 Achievements Cont…  Facilitated the national review of the service delivery macro-value chain comprising: applications management; approval management; payments management; beneficiary maintenance; and stakeholder management.

Budget and Expenditure for 2006/07 (Financials) Part 3

31 Expenditure for 2006/07 in terms of Economic Classification FUND ALLOCATED BUDGET AUDITED YTD 2006/07. EXPENDITURE R'000 AS A % Compensation of Employees 880, ,68381% Contractor Payments 2,015,056 2,245,250111% Other Goods & Services 994, ,43570% Transfers & Subsidies 100, ,537101% Payment for Capital Assets 200,923 62,27631% Revenue Transfers 4,192,372 3,819,18191%

32 Explanation on Expenditure for 2006/7  Compensation of Employees: Budget was R881 million; Expenditure amounted to approximately R711 million (which is 81%); Under spending is attributed to slow recruitment process which the Agency experienced throughout the financial year; and As at 31/03/2007 less than 70 % of the critical positions were filled;  Contract Payments: Budget allocation was R2.0 billion; Expenditure amounted to R2,2 billion (which is 111%); This is resulted in an over-expenditure of R200 million; The number of beneficiaries increased by 10,7% during 2006/07; and This is close to 100,000 beneficiaries per month.

33 Explanation on Expenditure for 2006/7  Goods and Services: Budget was R995 million; Expenditure was at R699 million; a spending level of 70%; The under spending was due to: Invoices received after financial year end; Invoices that were received but remained unpaid by the end of the 2006/07 financial year; and This contributed to projected expenditure accruals and commitments amounting to R278 million which has not yet been paid.

34 Explanation on Expenditure for 2006/7 cont..  Transfers and Subsidies: Budget was R101 million ; and Expenditure is R102 million, which represents 101%.  Payment for Capital Assets: Budget was R201 million ; Expenditure is R62 million, which represents 31%; Provision was made for acquisition of furniture and ICT equipments for staff; and Due to the slow recruitment process the budget was not fully utilised.

Auditor-General Report and Comments Part 4

36 Report of the Auditor-General  Basis for qualified opinion: Scope limitation on the audit; and Fraud investigation.  Emphasis of matters: Basis of accounting (departures and deviations).  Other matters: Identified weaknesses in internal controls; Material non-compliance with applicable legislation; Material corrections on the financial statements.

37 Report of the Auditor-General  Addressing the Auditor-General Concerns through the establishment and implementation of a financial management plan

38 Challenges  Completion of the roll-out of SASSA infrastructure, recruitment of personnel and finalisation of all policies and procedures;  Rooting out fraud and corruption;  Increasing accessibility of services: rural and semi-rural;  Creating an enabling environment for current and potential beneficiaries; and  Reducing the number of grant application appeals.

Concluding Remarks on 2006/07 Financial Year Part 5

40 Concluding Remarks  SASSA is an emerging organisation (administration), which comprises 9 different provincial grants administration and the grants administration in national department;  There are still a number of complex challenges that need to be addressed regarding systems, processes and resourcing; and  With dedication and commitment SASSA will definitely become a “world class organisation”.

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