1-1 Understanding Teams Chapter 1

1-2 Defining Groups and Teams

1-3 Defining Groups and Teams Psychological Perspective  Social identification Group exists separately from others Cognitive and emotional  Social representation Shared values, ideas, and beliefs

1-4 Defining Groups and Teams Groups  More inclusive term  Range in size from 2 to thousands  E.g., political parties, families Teams  3-12 people  Interact directly  Sports or work settings  Part of larger organizations  Members with specialized knowledge, skills, and abilities  Assigned roles

1-5 Purposes and Types of Teams How Teams Are Used by Organizations  Functions: Daily operations can be shifted to teams Address special problems Plan for future, manage transitions  Types: Production Service Management Project Action/ performing Parallel

1-6 Purposes and Types of Teams Classifying Teams  Types of activities they perform  Permanent or temporary  Internal specialization  Interdependence  Integration  Power

1-7 Purposes and Types of Teams

1-8 Why Organizations Use Teams Scientific management is traditional approach  Divide task into units  Managers control, workers act  Focuses on productivity, ignores quality and customer service Teams important when:  Job is complex  Customer service and quality are important  Rapid change is necessary

1-9 Why Organizations Use Teams Job Characteristics Routine  non routine  Non routine  More complex  Interdependent  Uncertain  Varied  Difficult to manage in traditional work systems, but are well suited for teamwork

1-10 Why Organizations Use Teams Organizational Characteristics  Global markets  Increasing use in technology  Contemporary demands Reduce cost, improve quality, improve customer service, increase adaptability

1-11 History of Teams and Group Dynamics Foundations of Teamwork  Industrial revolution  Scientific management  Hawthorne Studies Social factors impact performance  Sociotechnical systems theory  Quality circle teams (mixed success)  Focus on quality launched current interest

History of Teams and Group Dynamics  Currently teams are often temporary  Because teams change, these issues are important: Dynamic Composition Technology and Distance Empowerment and Delayering  Power shift from management to teams 1-12

1-13 History of Teams and Group Dynamics Foundations of Group Dynamics  Triplett Social facilitation  Kurt Lewin Group dynamics Action research Social change  Interdisciplinary; Equifinality

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