TBD Investments Data Flow Diagrams Incident Management System Tuan Nguyen Beverly Orr Darren Baker.

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Presentation transcript:

TBD Investments Data Flow Diagrams Incident Management System Tuan Nguyen Beverly Orr Darren Baker

TBD Investments is a national company that specializes in: managing diversified portfolios deliver advisory services for acquisitions commercial real estate financing. TBD Investments - Background

The proposed system will document and track incidents in the company’s computer system. Users will be able to log in to the system with a login ID and password. The system will be accessible by all groups and aid in identifying common and reoccurring problems. TBD Investments

Incident Management System -External Entities Manager User IT Professional Technician -Process Incident System -Data Flow Weekly Incident Report Closed Completed Incident Close Incident Assign Tech Open Incident Completed Incident Assigned Incident Incident Finished Report Incident Report New User Info Log In Approved/Denied Log In TBD Investments - Context Diagram

TBD Investments – Context Diagram

Incident Management System - External Entities Manager User IT Professional Technician - Processes User Management Incident Reporting Incident Assignment Report Processing - Data Storage User Incident TBD Investments – Level 0 Diagram

Incident Management System -External Entity IT Professional Tech -Processes Assign Tech & Close Complete Tech Work -Data Storage Incident Technician TBD Investments – Level 1 Diagram

Incident Management System -External Entity User IT Professional -Processes Open/Close Incident Assign Technician Notify User -Data Storage Incident Technician TBD Investments – Level 2 Diagram

Incident Management System TBD Investments Questions or Comments?

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