1. Page 1 Analysis Phase – Data Flow Diagrams MRI Processes 12/1/2006 Page 1 Analysis Phase – Data Flow Diagrams Project Sponsor: Tim Kropp, Vice President Project Team: Christie Robbins, Huan Truong, Susan Widmer March 28, 2007

2. Page 2 Analysis Phase – Data Flow Diagrams Background: MRI builds web applications for their customers to streamline processes and improve communications There is a need to implement a standard method for communicating issues and suggestions from the end user to the appropriate developer We are proposing a Software Change and Problem Reporting (SCPR) web application that documents issues and suggestions directly forwarding them to the appropriate developer The SPCR should provide the following functionality: –Allow the end user to submit an incident –Auto email the incident to the appropriate developer –Allow the developer to assess the incident, fix the problem, and submit for closure approval –Auto email the closure request to the lead developer –Allow the lead developer to review and close the incident –Notify the initiator that the incident has been addressed and closed

3. Page 3 Analysis Phase – Data Flow Diagrams Context Diagram

4. Page 4 Analysis Phase – Data Flow Diagrams Level 0 Diagram

5. Page 5 Analysis Phase – Data Flow Diagrams Level 1 Diagram