Helping Families update Scrutiny Select Committee Meeting March 2013 Nick Page

What is Helping Families? Salford’s Helping Families programme is a targeted and joined up approach to supporting families with multiple problems. Through Helping Families, the City Council and its partners are working together to help families improve economic prosperity; raise aspirations and achievement; make a positive contribution to a safe and stable living environment; and improve long-term life chances for the whole family. Helping Families will deliver Salford's commitment to the Department for Communities and Local Government Troubled Families programme; to engage and support 835 'troubled families' over the next three years.

Who are we helping? Helping Families will engage and support Salford families that have problems, including parents not working and children not in school, and causes problems, such as youth crime and anti-social behaviour. In identifying who we work with, families must meet two or more of the following criteria: Young person(s) involved in crime or member(s) of the family involved in anti‐social behaviour; Child(ren) in the family affected by unauthorised absence or exclusion from school; Adult(s) in the household out of work and claiming benefits. We know that families with these problems are also more likely to have other related problems, such as domestic violence, relationship breakdown and poor mental or physical health.

How we know success for families Helping Families is about working together to ‘turn around the lives’ of families with multiple problems. This means supporting the whole family to achieve better outcomes, sustain better outcomes and prevent problems from repeating. There are clear success measures linked to the Payment by Results arrangement with government, these are: Children are attending school; Reduction in anti-social behaviour and Reduction in youth crime; and Parents are moving into work. Success is measured across the whole family. This means that working to tackle problems in isolation is not enough. If outcomes improve for one member of the family but get worse for another member of the family, we will not have succeeded.

How are we helping families? Helping Families will build on what we know works for families in Salford. That means focused, personalised support for the whole family that draws on the expertise of a multi-agency Team Around the Family and is co-ordinated by a person that the family trusts.

Helping Families Case Co-ordinator Helping Families Case Co-ordinators are the main point of contact for the family. They will: co-ordinate a package of support; reduce overlap and duplication; monitor family plan and report to Helping Families Locality Panels.

How is this different to what we do already? Helping Families will build on the existing skills and assets of practitioners from a range of backgrounds. It is about bringing in expertise from the Team around the Family - not about doing everything on their own. The role of a Helping families Case co-ordinators is to co-ordinate support for the whole family in a way that helps the family to turn problems around, sustain outcomes and prevent problems from repeating… with any family member. Helping Families Factor: “A whole family approach isn't about a mum in a family going on a parenting course, a 17 year old on a YOT programme and an 8 year old on a behaviour improvement plan. That is just working with different individuals in a household at the same time. Whole family working is about understanding and responding to the rhythms of the family.” (practitioner)

Salford Helping Families Delivery Model

Key aims and benefits of Helping Families Aims Support the family to independence; Look at the whole family context; Resolve issues at earliest opportunity; Be family driven not service driven; Identify a lead worker/ family broker; Simplify the system. Benefits Tackling the cost of dependency – the cost to families and the cost to public services; Better long-term outcomes for families; Reducing demand for public services; Removing duplication to realise financial savings for public services; Opportunity to build workforce capacity.

Progress to date By September 2012 a total of 208 families were already receiving targeted or specialist support from local partners. Since September a further 55 families have been reviewed by Locality Panels bringing the total number of families that we are currently engaged with to 263. This means that we are well on track to meet our target of 300 families. We are currently verifying our performance return to determine how many families we have already ‘turned around’. Early indications are that around 100 families will have achieved outcomes eligible for Payment by Results.

Issues and opportunities A number of risks have already been identified in Salford, that we are looking to address in order to maximise the Public Service Reform benefits of the Troubled Families programme, which include: –The need for an intelligent and integrated ICT system to identify and case manage families who are already troubled or at risk of becoming troubled. –Consistent data sharing and management processes to support integrated working –Shared accountability and regulatory frameworks to drive integrated working –Whole public sector (Place Board) approach to resource planning and allocation, including commissioning. –Workforce reform to engender integrated working, moving towards more generic/homogenous roles –Communications strategy underpin workforce reform and help unfreeze resistance to change In order to make sustainable changes, the focus needs to shift from a reactive agenda of turning around the lives of troubled families to a more preventative agenda focussed on early help. This is key to Salford’s approach.

Salford approach: improving the way we do business through cooperation & integration Integrated delivery of effective interventions Systems and organisational culture Joint investment Joining up our investments Joining up delivery for families Reforms to intelligence, information management, workforce capability etc...

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