NICOLAS VIGNERON Online Solutions Unit Operations Support Department. Electronic communication - Webinar.

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Presentation transcript:

NICOLAS VIGNERON Online Solutions Unit Operations Support Department. Electronic communication - Webinar

Some figures: Electronic communication is the main channel for sending OHIM communications (38,000/month – 52%) 20% of incoming communications (4000/month) are electronic to be compared to 8.5% with old website New system of electronic communication

What communications can be received electronically? 90% of all letters (652) can be sent by electronically Objective is 100% by September How? Set up as ecommunication user in Option in User Area Communication are received in the communication inbox Official notification is 5 days after being sent (date appearing in inbox) Optional can be triggered. Only recommended for non frequent users New functionalities Receiving communications from the OHIM

Communication inbox 3 TABs NEW tab contains new incoming communications – when read(opened) communication are moved by user to Archive or Pending tabs ARCHIVE tab contains communications only for 30 days PENDING tab contains communications moved until cleaned by users – recommended to clean for improving performance SENT tab contains all sent communications except the ones sent on Oppositions (improvement being implemented in coming weeks) Advanced functionalities Search Filter Sending – forwarded limited to 5 Mb Setting up my incoming workflow with subprofile New functionalities Receiving communications from the OHIM

How and where? Actions in eSearch or Reply button Directly typing or copying in Message field or attaching a letter Attachments type: PDF/JPG Attachment size: 20MB max Advantages Speedy and security : communication is automatically routed to the corresponding file (CTM, Oppo,…) and examiner is notified Safe submission: copy of the communication in Sent item and in eSearch (day after) New functionalities Sending communications to the OHIM

Thank You (+ 34) (switchboard) (+ 34) (e-business technical incidents) (+ 34) (main fax) twitter/oamitweets youtube/oamitubes CONTACT US :