Cuyahoga Community College ITC eLearn 2012 transitioning from idea to implementation leading to student success eAdvising, online tutoring, and eLearning orientation

transitioning from idea to implementation Dr. Christina Royal Associate Vice President, eLearning and Innovation & Project Director, Title III

Overview of Process

One College Approach to Distance Learning

supporting student and faculty success in distance learning July 2008 receive approval to offer 3 fully online degrees 2008 college applies for Title III grant Oct 2008 college receives Title III $2 MM grant from department of education Nov 2008 steering committee in place Dec 2008 eight sub-committees formed Jan 2009 work begins

college wide inclusion Student Services Online Student Orientation Virtual Front Door Online Tutoring eAdvising Institutional Management Infrastructure and Technology Faculty Preparedness Teaching for Online Learning Academic Quality Quality and Course Design Master (Sample) Course

communication strategies college wide communications focus on excellence staff training monthly steering committee meetings –includes the chairs from 8 sub-committees SharePoint document repository Title III blog monthly progress report to steering committee monthly progress reports to department of education annual report

title iii initiatives student orientation –eLearning Orientation –new student orientation online student services –virtual front door –eAdvising –Financial Aid TV –online tutoring (SMARTHINKING)

virtual front door

c ase #1: e-Advising

eAdvising system current eAdvisingNew eAdvising system web form that student populates manuallyweb form that student populates manually sends to public folder accessible by multiple eAdvisers manual reporting process student with SNumber –web Form pre-populated with student contact information prospect student –populate contact information manually stores student questions and eAdviser responses in database student notes updated in SARs notes and SARs notes updated in eAdvising reports by querying database

eAdvising usage

eAdvising student success

financial aid TV –What is the Federal Supplemental Educational Grant (FSEOG) –What is a Pell Grant? –What is federal Work-Study job? –What is an Academic Competitiveness grant? –How can I pay for College?

eAdvising demo

eAdvising student access

eAdvising counselor access

eAdvising student access

case #2: online tutoring Problem: student success online courses Methodology: Smarthinking Results: 4,825 online tutoring sessions to date Biggest Surprise: # of f2f students utilizing this service Current State: Making business case to sustain

online tutoring

service when students want it SMARTHINKING gives students around the clock access to live, one-to-one assistance from qualified educators

SMARTHINKING provides access to qualified and monitored tutors in core courses and skills from any Internet connection an online writing lab for all courses including career writing academic resources (i.e. study guides, skills manuals, test prep, and self-assessment tools) to help you study smarter

online tutoring options essay submission writing center (live tutor) basic algebra (liver tutor) ask any question (by subject)

SMARTHINKING does not: give answers or do the student’s work for them rewrite and edit papers allow untrained or unmonitored tutors to work with students

online tutoring sample subjects/sample-sessions/

online tutoring usage

online tutoring student success

case #3: orientation

online orientation web based eLearning orientation –tracking learning objects accessed by SNumber –student self selects lessons revised new student orientation –interactive learning objects –tracking of completion of learning objects –integration with student information system to release hold on student registration

online orientation

lessons learned inclusivity/diversity of buy-in let people get there on their own do your research…network, don’t re-invent the wheel importance of audience/user feedback usability testing importance of metrics flexibility for continuous improvement consider sustainability beyond the grant up front before you implement…if you can

major successes involved students in design & development virtual front door institutionalized eAdvising institutionalized sustainability discussions started early culture changed student success data college relationships built with eLi unexpected outcomes

title iii blog

thank you for your participation Sandy Moses Dr. Christina Royal