TOP TASK MANAGEMENT February 22, 2010 Gerry McGovern

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Presentation transcript:

TOP TASK MANAGEMENT February 22, 2010 Gerry McGovern

Copyright © Customer Carewords Ltd. Customer Carewords

Copyright © Customer Carewords Ltd. 4

Tasks Voting Trends

Copyright © Customer Carewords Ltd. 6

7 +20%

Copyright © Customer Carewords Ltd.

Tasks Voting Trends

Age

11

Selling more in-car satellite navigation/GPS products…

15 Copyright ©

16

How people buy cars…

Benefits: More Important to Customer Reliability / ratings Low fuel consumption Dependable Affordability More Important to Company Engine Design / style Quality Brand reputation

#3 Hide Pages from Search Sum / add a number

Bottom 20 chart 23

Task Performance Indicator Manage tasks: Not content Not technology

Task 5 – Box 1.2 Employment What is the title of Box 1.2 on page 73 of OECD Employment Outlook 2009? Median time on task (sec) =215 Optimal time on task (sec) =81 Task Performance

Subscribers and readers at subscribing institutions Government officials with accounts Accredited journalists Non-subscribers: browse online version for free Non-subscribers: purchase a copy

Task 8 – Tax haven removal When were Andorra, Liechtenstein and Monaco removed from the OECD’s list of tax havens? Median time on task (sec) =125 Optimal time on task (sec) =84 Task Performance

Tax Heavens

2 enquires a week

180

$20 M $1 M

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