Source: Deloitte Touche Tohmatsu GLOBALIZATION DIAGNOSTIC

Source: Deloitte Touche Tohmatsu

1. Governance & Responsibility Independence and planning. Is my company’s board of directors sufficiently well-diversified with regard to region of origin and experience in global issues to allow for thought that is independent of our region’s prevailing business models? Disclosure and accountability. Does my company disclose financial and operating data in a manner that enables global investors to understand its business and financial performance? Social responsibility. Are my company’s ethical standards communicated in a manner that is understood to have the same meaning by all managers and staff worldwide?

Source: Deloitte Touche Tohmatsu 2.Strategy & Planning Value-based management. Do managers within my company accept or reject projects according to their relative potential to create value for shareholders, customers, or employees? Partnership development. Can my company develop mutually beneficial relationships with established organizations in a foreign market to gain access to customers, government officials, suppliers, and distributors? Global vision. Do product and service managers within my company see he world as a single economic and operating unit?

Source: Deloitte Touche Tohmatsu 3. Marketing & Service Organization of products and services. Does my company assign responsibility for profitability and sales on a global basis? Customer service. Are my company's procedures and policies designed to serve local needs, measured against a standard of global excellence? Local market development. Can my company develop an understanding of a targeted market's local culture and practices necessary for integrating my company's messages and building a global brand – and getting close to the customer?

Source: Deloitte Touche Tohmatsu 4. Operations & Technology Cost efficiency. Can my company source materials strategically from the most cost-efficient supplier, regardless of its location? Operational effectiveness. Can my company standardize core processes around the world while allowing sufficient flexibility at the assembly level for tailoring products to local markets? Technology integration. Can my operations optimize global production and distribution capabilities by using a sophisticated decision-aid tool to incorporate the most recent information about all costs in the supply chain?

Source: Deloitte Touche Tohmatsu 5. Research & Development Innovatory process. Does my company foster innovation by enabling knowledge-sharing across the R&D function? Does it provide researchers with information about global markets and consumer preferences? R&D partnerships. Can my company form alliances with strategic research partners to promote new markets and opportunities for its products and services? Innovative capacity. Can my company's R&D structure leverage talent and knowledge anywhere in the world? Does my company operate only out of centralized R&D centers?

Source: Deloitte Touche Tohmatsu 6. Organization & Human Resources Management Leadership development. Does my company provide the opportunities and tools necessary to develop future leaders wherever my company operates? Can my company identify talent globally? Human resources processes. Do the human resources processes in my company move people to geographical areas where they can both disseminate knowledge and absorb it? Culture. Does my company's culture encourage and support managers in their endeavors to gain global experience by managing products, services, operations, and people in a foreign market?