1. Pillars of Performance

2. Pillar of Performance #1
Maximising PROFITABLE PERFORMANCE consistent }
with the other four pillars of performance, focusing on:
Resource efficiency and enhancement.
Responsiveness to customer needs and market opportunities.
Relationship management.
Reputation management (inc. brand equity management).
Risk management

3. Pillar of Performance #2
Energising FUTURE BUSINESS DEVELOPMENT by
investing in distinctive assets and competencies in the
following areas:
People.
Products and services.
Processes.
Places.
Parthners.

4. Pillar of Performance #3
Optimising BUSINESS MULTIPLIERS (maximising positive
economic, social and environmental impacts and
minimising negative ones) in the following areas:
Generating investment and income.
Creating jobs.
Developing human resources.
Providing appropriate products and services (from a full life-cycle perspective).
Building local business systems.
Sharing international standards and business practices.
Supporting technology development and transfer.
Establishing institutional and physical infraestructure.

5. Pillar of Performance #4
Professionalising SOCIAL INVESTMENT and
PHILANTHROPY in the following areas:
Money: from cash donation to innovative funding mechanisms.
In-kind support: from ad hoc approaches to mobilising core competencies.
Strategy: from philanthropy and public relations to partnership.
Beneficiaries: from charity to community capacity building.

6. Pillar of Performance #5
Legitimising POLICY DIALOGUE at local, national and
international levels by:
Promoting ethical business practices.
Creating an enabling environment for private enterprise and investment.
Supporting good governance.
Contributing to economy, social and environmental policies.

7. The Circle of Continuous Improvement#1
Mission
Making the commitment
Values, principles and policy statements
Operating guidelines and performance targets
Accountability
Leadership #3
Measurement and
reporting
Making the commitment
Some key issues
Financial vs non-financial performance metrics
Separate vs integrated approaches
Internal vs External assesment, verification and disclosure procedures
Measurement tools
Support networks #2
Motivation
Mobilising others around the
commitment
Participation
Time
Training
Recognition
Financial incentives
Disciplinary action