Better Futures Continuation of Support

Introductions Alexander Rae Accommodation Officer Hostels and Supported Accommodation South Ayrshire Council Current use of Better Futures Contract Monitoring George MacPhail Senior Support Worker SeAscape Housing Support Service Ayr Time Using Better Futures Reporting to Council

Continuation of Support Summary of services South Ayrshire council currently commissions the following housing support services Hostel Supported Accommodation ( 3x L/A owned Hostels= 49 Placements) Intensive Hostel Accommodation ( Blue Triangle HA ) All Ayrshire Intensive Housing support Service ( Aspire2gether ) Housing Support Service (SeAscape) Rent Deposit Guarantee Scheme (SeAscape)

Why We choose Better Futures Previous difficulty with getting accurate reporting across the board Agencies using different support plans Lack of continuity for clients Lack of repetition One package journey of sustainment tracked Consent allows information to transfer

Overview of services SeAscape Rent deposit guarantee scheme Homeless and housing support service 2Share (Flat-sharing Scheme) Befriending service Landlord liaison service

Overview of services Ayrshire Intensive Housing Support Service Ayrshire Intensive Housing Support Service (AIHSS) provides Ayrshire wide, intensive, one- to-one housing support for people experiencing or at risk of homelessness and with complex needs. The service supports between 50 and 70 individuals at any one time. It is delivered by a team of highly experienced and qualified Housing Support Worker. The service is specifically designed to support people who have been excluded from mainstream homelessness services due to their chaotic lifestyle and inability to engage with those services.

Overview of services The client group have challenging support needs, which may include: History of homelessness/repeat homelessness/tenancy failure. Previous history of rough sleeping. Evidence of a chaotic lifestyle. Mental health support needs. Addiction issues. History of institutional care. History of exclusion from mainstream homeless services. A lack of engagement with mainstream services. Current/Ex prisoners within HMP Kilmarnock. Ayrshire domiciled current/ex prisoners within Barlinnie and Greenock

Overview of services Client B – Journey and sustainment tracked

Overview of services SeAscape Rent deposit guarantee scheme Homeless and housing support service 2Share (Flat-sharing Scheme) Befriending service Landlord liaison service

BF Offline Review notes Outcome 1.1: Suitability of property Achievement: I was supported to request updates on my positions lists with SAC and Ayrshire Housing. I was supported to request a new front door to the tenancy this has since been installed by SAC. Next Steps: None identified. XXXXXX has to wait on a tenancy offer before any further support requirements can be identified in this area. Outcome 2.1: Physical health Achievement: I have been supported to arrange my appointments into my calendar and I am now able to do this by myself Next Steps: None identified Outcome 3.4: Emergency procedures Achievement: Staff discussed how to minimise risk of fire ie removing refuse from tenancy, not storing items on the cooker. I have had a previous visit from the Fire Brigade and have assessed my tenancy and installed additional fire alarms. Staff supported to request an internal door to be fitted for fire prevention however this was declined by SAC as they stated it is the tenants responsibility. Next Steps: No further steps identified Outcome 4.2: Money matters and personal administration Achievement: I have been supported to manage my money by become familiar with online shopping services and now feel able to manage this by myself. I have been successfully supported to apply for Council Tax exemption on grounds of mental health. I have been supported to address personal correspondence letters with the courts and NHS services and no feel able to address these on my own. Next Steps: N/A

BF Offline Review Comments Dates of support: 05/06-2hr, 12/06-2hr, 19/06-2hr, 26/06-2hr, 03/07-2hr, 10/07-2hr Dates of No access: N/A Significant Issues: 1.1 Tenancy unsuitable due to mobility issues and there being many stairs to tenancy front door. 2.1 Poor physical health/mobility issues/sensory impairment 2.2 High levels of various medications contributing towards sensory impairment 4.2 Debts having impact on ability to purchase food, declined support to arrange Mybus for trips to chemist despite taxi fares affecting ability to manage household bills Reason for Progression: Successfully applied for Council Tax exemption Budgeting support IT Support to set up online shopping with Tescos Supported to arrange health related appointments Supported to court services on legal matters Supported to complete SAC housing application annual review form Supported to request update on positions lists Supported with various correspondence Reason for Regression: Declined support to arrange Mybus for trips to chemist despite taxi fares affecting ability to manage household bills Outstanding outcomes: None identified at this review Recommendation: Support to be reduced to one hour per week for two weeks then close. This is a planned reduction and close due to lack of current support requirements. Support have made XXXXXXX aware that if she requires support again in the future she can request for this through her Housing Officer. Staff discussed drop in support however XXXXXXX states this is not something she would use.

BF Outcome wheel

Average number of active housing support cases SeAscape

Number of new referrals SeAscape

Active assessed housing support cases SeAscape

Reasons for Closures SeAscape

Distance Travelled by Clients SeAscape

Referrals from hostel accommodation SeAscape

Transfer of placements

Questions