1. The Gatehouse Annual General Meeting 2017
One-to-One Project Working
Hannah Smith
One-to-One Project Worker

2. The One-to One Role
The purpose of the One-to-One role is to work with guests to provide information and guidance on a range of subjects and needs, offering a more continuous support mechanism than possible via teams of volunteers

3. 3 Key Elements 1. Holistic and Guest-Centred 2
3 Key Elements 1. Holistic and Guest-Centred 2. Encouraging Self-Advocacy 3.Not Driven By Targets but by the Person

4. Significant Interactions
January
February
March
April
May
June
TOTAL
Total Support Interactions 45 41 65 80 47
323
Housing 18 13 31 24 22
155
Health and Addictions 6 5 16 10 9 59
Education, Work and Training 12 15 19 8 73
Financial 7 4 40
Other 2 1

7. Housing
The Main Homeless Pathway – O'Hanlon House, Simon House, Julian Housing
Other Homeless Routes – Emmaus, ACT, Edge, Mind- Response, General Housing Register
Private Routes – Private Landlords & Charity Support, Crisis Skylight's Renting Ready Scheme, Some Older People's Sheltered Accommodation
Housing Tenancy Support – Requesting Repairs and Support to Sustain Tenancies

8. Health and Addictions
General Health – GP, Dentists, Opticians, Healthy Living Organisations
Mental Health – GP, Mind, Talking Space, etc
Addictions – Turning Point, Alcoholics and Narcotics Anonymous, etc

9. Education, Work and Training
Job Searches, CV & Application Support, Including Network Referrals
Charitable Assistance with Starting Work Costs
Referrals to Courses and Training Organisations, Including Aspire, Emmaus, Crisis Skylight

10. Financial Benefits Signposting & Support Bank Accounts
Signposting to Debt Advice & Support
Availability of Grants
Charitable Support towards Basic Items
Budgeting Skills

11. Other Pet Care Legal Support Referrals
Signposting to other needs – showers, food, warmth, companionship, clothing

12. The Welcomed Role
The Gatehouse attracts some of the hardest to reach and entrenched rough sleepers through its offer of food and a welcoming sheltered environment.
This new level of provision at The Gatehouse has been welcomed by guests and staff because it plays a key part in the transition and progression of a number of individuals.

13. The Path Forward A proposal has been put forward for off-site working
with guests to include:
Accompanying guests to services on first visit.
Meeting guests in coffee shops to complete referral forms.
Attending one-off appointments with guests, such as
to open a bank account.
Several services within the network have been keen to
establish stronger links with the Gatehouse following the
introduction of this role e.g. a weekly Outreach drop-in.
There have been further offers of involvement from
external groups e.g. Hays Recruitment offering
strong links with employers.

14. Thank you all for your support.
A Final Remark
Through my work, I am privileged to have gained an unshakable and deep held faith in the intrinsic nature of people; they are my driving force. This opportunity to offer support where it is so needed is one I could not pass by.
I'm delighted to be a part of this amazing team at The Gatehouse: I truly feel at home. It is an organisation that is both reflective and dynamically reactive to changing needs.
I'm looking forward to continuing and developing this role with you all.
Thank you all for your support.

15. Contact Details