Building Balanced Scorecards Thompson Leadership Team May 20, 2010 Annette Overton, Quality Performance Department

Introducing Balanced Scorecard “…a means to setting and achieving the strategic goals and objectives for your organization.” “… aligns vision and mission with customer requirements and day-to-day work. “…evaluates strategies, monitors efficiency improvements, builds capacity with employees, and communicates progress.”

Introducing Balanced Scorecard Strategic Plan Objectives Action Plans Scorecard with measures, targets and key performance indicators GETTING RESULTS

Components of Balanced Scorecard (school district) 4 Learning and Innovation Objectives, Strategies, Measures Stakeholder Objectives, Strategies, Measures Financial Objectives, Strategies, Measures Internal / Process Objectives, Strategies, Measures Strategy Vision, Mission and Values Student Achievement Objectives, Strategies, Measures

Stakeholder Perspective Who are our stakeholders in TSD? Stakeholder Financial Perspective Growth and Internal/ Innovation Process Perspective Student Achievement Perspective

Financial Perspective Where does the money flow? Stakeholder Financial Perspective Learning and Internal/ Innovation Process Perspective Student Achievement Perspective

Learning and Innovation Perspective Do we provide our staff with the tools they need to take us into the future? Stakeholder Financial Perspective Learning and Internal/ Innovation Process Perspective Student Achievement Perspective From Balanced Scorecard Strategy…(Hannabarger,2007)

Internal/ Process Perspective Do our processes add value to the work? Stakeholder Financial Perspective Learning and Internal/ Innovation Process Perspective Student Achievement Perspective

Are students making progress in their achievement? Stakeholder Financial Perspective Learning and Internal Innovation Process Perspective Student Achievement Perspective

Building Balanced Scorecards Hannabarger, (2007) asks us to consider developing: Mission, vision, values (MMV) Strategic plan Alignment of organizations work to match MMV Strategy maps and operational plans Uses key performance indicators and monitors progress Process improvement through Plan-Do-Check-Adjust (PDCA)

Learning and Innovation % of staff with PD plan being implemented Number of improvement ideas submitted (SSLT) % of budget applied to new programs Survey Results School safety discipline rates School Dude cycle times Delivery time for materials or support from district First Call Stakeholder Satisfaction Financial Internal Process Student Success Acuity Scores Retention and graduation rates Attendance /discipline rates Hiring Process cycle times M & P cycle times Efficiency and effectiveness gains from improvement projects % of funding by sources Increase/de crease in funding revenue streams Cost reductions Budget compliance

Components of Balanced Scorecard (school district) 12 Learning and Innovation Objectives, Strategies, Measures Stakeholder Objectives, Strategies, Measures Financial Objectives, Strategies, Measures Internal / Process Objectives, Strategies, Measures Strategy Vision, Mission and Values Student Achievement Objectives, Strategies, Measures

Building Balanced Scorecards Your turn… 1)Identify measures and key features of each 2)Consider pros and cons to each style 3)How would a school or a division use a BSC?