June 2015 Entitling All Our Customers to Smart Capabilities SMARTnet and Smart Net Total Care Convergence

2 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public. Executive Summary SMARTnet and Smart Net Total Care (SNTC) are converging into a single updated service The updated service will be branded Smart Net Total Care Go-live will be on the July 27 th, 2015 The updated SNTC will be priced the same as the current SMARTnet and will use the same SMARTnet SKUs All existing SMARTnet customers will be entitled to smart capabilities when the updated service becomes available No action required until contract renewal

3 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public. Raise the Bar on Technical Support Cisco’s foundational support service includes World-leading technical support for Cisco products And now access to smart capabilities that proactively Lower operating costs Resolve incidents faster And mitigate risk Smart services prepare our customers for modern IT trends such as Fast IT, IoE, and analytics. Available to all customers

4 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public. Changes for SMARTnet Customers Feature Today SMARTnet July 27, 2015 Smart Net Total Care 24x7x365 TAC AccessYes Advance Hardware ReplacementYes Software UpdatesYes Online Tools & ResourcesYes Entitlement to Smart CapabilitiesNoYes Cisco Assistance for Onboarding, IB Reconciliation, and TAC Support for the Portal and Collections No Available as part of the optional fee-based Smart Assist Service Current SMARTnet contracts continue unchanged

5 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public. Increased Value for SMARTnet Customers Award-winning technical support services Smart capabilities that extend the value of foundational support services EOX Details For lifecycle planning and budgeting Covered/ Uncovered Devices Where am I at risk? Installed Base What is deployed in my network? Delta Reports What has changed in my network? Contract Status What is my maintenance coverage? Product & Security Alerts Relevant to your devices Cisco TAC Online Resources Advance Hardware Replacement Software Updates Smart Net Total Care

6 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public. Smart Net Total Care Delivers Faster Problem Resolution Risk Mitigation Operational Efficiency Alert Management Actionable security and product alerts Incident Management Streamline TAC Interactions SmartData Advantage Device Diagnostics Service Coverage Management Covered/uncovered, right coverage Renewal preparation and planning Budget planning Product Lifecycle Management Up-to-date installed base information EoS/EoL, IOS mismatch

7 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public. What SMARTnet Customers Need to Know No action required until renewal – the existing contract stays in effect until its expiration There's no advantage to delay SMARTnet renewals -All contracts roll forward and get “smart entitled” Even after go-live, customers reorder using the same SMARTnet SKUs Smart entitlement includes: -Self-service access to the SNTC portal -Free download of Cisco collector software -Community support for the portal and collector

8 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public. Next Steps The change will go live July 27, 2015 As of July 27th SMARTnet customers will be entitled to smart capabilities No action required to continue your contracts When it’s time to renew, you use the same SMARTnet SKUs

9 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public. Smart Net Total Care web site SMARTnet web site Smart Net Total Care Support Community bit.ly/community-sntc bit.ly/community-sntc Resources