THE WORLD BANK Sustainable Quality Framework for a Developing Professional Economy Gian E. Casartelli – Consulting Services Advisor- Vice Presidency for Operational Policies

Organization Quality Building in a Professional Economy Presentation Highlights  Creating quality requires sound policy and institutional frameworks, organizational structures, client demand quality  What can governments, executing agencies, donors and consultants contribute to Quality and Capacity Building?

Coherent Macro-Policy Framework Coherent Macro-Policy Framework State Council for the Professional Economy Under President or Prime Minister Office On the Demand Side: On the Demand Side:  Technical Ministries  Public Sector Executing Agencies  Regional, Provincial, Municipal Authorities  Civil Society and the Public

 Legislation reflecting professional best practices  Legislation reflecting market signals  Legislation reflecting priority of capacity building  Legislation enabling formation of national independent professional capacity  Procurement Regulation Consistent with above objectives Legal & Regulatory Framework Coherent with State Policy Legal & Regulatory Framework Coherent with State Policy

Government Advisory Council: Ministries of Science & Technology, Planning, Education Culture of Capacity Professionalism & Knowledge Capital Lessons Learned Quality Awareness and Capacity Built Consultant Policy Framework Legislation reflecting professional practices calibrated on natl. policy goals Executing Agencies generate TOR and RFP, including Specifications for Quality, CB Consultants Dialogue on CB between Government Professional Associations Consultant and Client Increased Capacity Experience & Qualifications Professional capacity increases Quality of Consulting Services Enhanced Quality & K through Innovative Proposals Professional Consulting Services Improved Investments Quality Attributes: Innovativeness, Efficiency, Impartiality, Sustainability Transparency Independence Increased GPN Client capacity Increases Demand for Quality Services Quality Building Framework in a Professional Economy 14

Coherent Micro-Policy Framework Coherent Micro-Policy Framework Government Organizations Role: Government Organizations Role:  Restructure the way functions are performed and services delivered consistent with national policies  Formulate Strategic Outsourcing  Plan Execute Procurement diligently  Demand Professional Services consistent with Outsourcing Strategy  Expand/deepen Role of National Consultant

Coherent Micro-Policy Framework Coherent Micro-Policy Framework Consultant Association Role: Consultant Association Role:  Dialogue with Government on Quality and Capacity policy  Assist Gov formulate Outsourcing Strategy and Procurement Regulation  Dialogue with Donors  Assist members on technical/integrity