Are you… A.L.I.V.E. Ken Tucker B.Sc. MBA Business Mentors

Is this you? Well-trained and successful in the past Struggling Struggling Business Business Home Home Life Life SLUMP SLUMP

“What you perceive and believe… you achieve!”

Perceptions and Expectations I have found that when you depend on another’s perceptions to match your expectations, you are setting yourself up for disappointment.

A. AWARENESS!

I understand my company’s strengths? My Managers and employee’s know what our strengths are? I know my competitors strengths and weaknesses? True or False?

Do you know what you are selling? Do your employee’s know? We know what our competitor’s sell? True or False?

YOU… Do you know what you don’t know? How will you WIN!

L. LEADERSHIP! (LOVE)

You are a Leader? Are you available?  You are a motivator? Will it always be good? You celebrate SUCCESS? You know how to create value? You have a plan with a mission? True or False?

Strategic business plan Strategic business plan Forward looking – tomorrows market? Forward looking – tomorrows market? Accurate and timely measurements Accurate and timely measurements Sustainable competitive advantages Sustainable competitive advantages Can you survive on lower margins and lower volume? Can you survive on lower margins and lower volume? Individual and corporate goals Individual and corporate goals Do you develop people? Do you develop people? Communicate! Communicate! What do good Leaders do…

Touch them. They won’t care till they know how much YOU care! Talk to them. Communicate! Meet them.

What’s Important? Values Employees Managers Full appreciation of work done 1 6 Feeling in on things 2 8 Sympathetic help 310 Interesting work Promotion and growth Good wages

Acknowledge Acknowledge Encourage Encourage Involve Involve Compliment Compliment Listen Listen

I. INVOLVED!

Check In …Don’t Check Out! We are designed to be indigenous, involved creatures!

I belong to…? My Managers belong to…? I am the resident expert? I speak at industry events? I educate? Who? True or False?

V. VICTORY !

“ The TIME is Now!

You Commit? But do you coach?  You Execute? But do you follow up? But do you follow up? You Share? But do you recognize? You never Quit? You are a Winner? True or False?

“The consistent service and quality they offer are key factors, but it’s more than that. They’ve built many strong relationships with our people, and they consistently add value. We’re not their biggest customer, but they still make us feel special. I really view them as a long term partner in growing our business.”

C.P.R. Consistent! Consistent! Persistent! Persistent! Resistant! Resistant! “The Road to Victory or Hell is a Road Paved with Good Intentions”

“The early bird may get the worm, but the second mouse gets the cheese.” Larry the Cable Guy

E. EXCELLENCE!

You strive for excellence always? You lead by example? You practice Excellence every day? I receive at least 5 customer letters a month? True or False?

If you answer your phone with “press one, press two…” you automatically lose. No matter what you do, every customer hates you before you say a word.

3 Keys to Success People People People

Customer Promises and Commitments (that are all about outcome)… We will be friendly. We will be professional. We will be helpful. We will be proactive. We will be knowledgeable. We will have what customers want, when they want it. We will make providing customers the best service our top priority. We will view service as an opportunity and a priority, not a job function. We will answer the phone on the second ring with a live person

We will be available when you need us. We will be human to human at all times. We will be easy to do business with. We will provide the highest quality products & services. We will provide the highest quality training. We will do what we promise. We will keep you informed as we progress. We will think long term in all our endeavors. We will maintain great attitudes toward service. We will earn your loyalty with quality and value. We will take as much pride in your business as you do. We will maintain our dedication to lifelong learning. We will recover memorably when an error occurs We will become your trusted advisor.We will be available when you need us. We will be human to human at all times. We will be easy to do business with. We will provide the highest quality products & services. We will provide the highest quality training. We will do what we promise. We will keep you informed as we progress. We will think long term in all our endeavors. We will maintain great attitudes toward service. We will earn your loyalty with quality and value. We will take as much pride in your business as you do. We will maintain our dedication to lifelong learning. We will recover memorably when an error occurs We will become your trusted advisor.

We will become your trusted advisor. We will collaborate with you every step of the way. We will practice what we preach. We will lead by example - always walking our talk. We will be committed to earn your loyalty. We will treat all customers the same – LIKE GOLD. Long list? In my opinion, probably not long enough. Do you have a list? Got intentions? If you want your company to develop harmony, consistency, clarity, and loyalty, I recommend that you make your list of commitments and put them into action. Before your competition does. We will become your trusted advisor. We will collaborate with you every step of the way. We will practice what we preach. We will lead by example - always walking our talk. We will be committed to earn your loyalty. We will treat all customers the same – LIKE GOLD. Long list? In my opinion, probably not long enough. Do you have a list? Got intentions? If you want your company to develop harmony, consistency, clarity, and loyalty, I recommend that you make your list of commitments and put them into action. Before your competition does.

A Awareness L Leadership (Love) I Involved V Victory E Excellence

Never Give Up! Stay positive!

That’s the way We’ve always Done it

“Light travels faster than sound. That's why some people appear bright until you hear them speak.” Larry the Cable Guy