PwC’s Academy Practical toolbox for Managers 28 and 29 January 2014 A taster …

Your roles as a manager? Take a few minutes and quickly write down the different roles you have as a manager? 2

Action-centered leadership 3 Achieve task Build team Develop individual TM John Adair John Adair's Action-Centred Leadership model is a simple and effective starting point when reflecting on your personal impact as a manager. Your core responsibilities as a manager are to achieve the task, develop your employees and build a team. When you are performing at your best you are able to do all 3 of these things, and find the right balance. This balance means you and your team get the results you need. This balance also makes your life easier, as synergies quickly build e.g. individuals who are developing their skills inherently make the team more effective and help to achieve the task. Likewise a strong team sharing ideas and supporting each other in difficult situations, naturally enables individuals to develop and therefore you achieve the task.

A simple reflective exercise – step 1 4 As a manager you are responsible for achieving your department’s task, building the team and developing individuals. Take a moment and think about how well you are performing in these three areas. NOW Take a pen and draw the three circles in proportion to how satisfied you are with your performance in each area. For example, if you feel that you are doing a good job of achieving the task, but your employees aren’t really developing and there's very little team building then you might have something like this … task individuals team

A simple reflective exercise – step 2 5 NOW look at your circles and consider these 3 questions How satisfied are you with your situation? Can you identify 3 concrete actions you can take to improve your performance? What has been preventing you from doing this? and how are you going to overcome this? NOW what will your first step be? And by when?

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