Where Google Style Searching Meets Library Land WILIUG June 20, 2008 Heidi Bruss, Metropolitan Library System Peter Zeimet, Innovative Interfaces

Agenda What’s the buzz about “ discovery platforms ” ? Introduce Encore Future plans for Encore Questions

What Do Patrons Want? Something simple to use “ One stop ” searching Results Control Google functionality

Industry Buzz Need to redefine library catalogs Can ’ t just interface with holdings/collection Digital/electronic resources not a second thought Offer more powerful searching Don ’ t force users to look in multiple places Don ’ t demand prior knowledge of search techniques/mechanics

Industry Buzz Discovery platforms offer: Single point of entry to all content owned by the library Most relevant results on top “ Did you mean ” “ More stuff like this ” Marshall Breeding, Director for Innovative Technologies and Research, Vanderbilt University and publisher of Library Technology Guides

Introducing Encore Place holder for screen shot Innovative’s Discovery Platform

Simple Search – Harry Potter

facetsResults from the catalog Tag Cloud Popular Choices & Research Pro Results (off screen) Images

Simple Search – Harry Potter Choose a different tag

Simple Search – Harry Potter Refinements change the number of records retrieved and the counts in the facets

Natural Language Redirect

Refine by format “Book” Refine by collection (scope) Proper Subject Headings

Natural Language Redirect Results change Refinements Click on “x” to remove

Did You Mean?

Not a Misspelling But...

A Little Bit of Both

Encore Brings “Stuff” Together WebPAC (including spell check, relevancy ranking, program registration) Enhanced content (Content Caf é, Syndetics) Federated searching (Research Pro/Web Bridge) Pathfinder Pro (Meta Find) Internet resources Databases owned by library With: Natural language searching “Did you mean” helps to redirect searches

The Result A new way of accessing the library ’ s resources Broad results for users Users refine searches “On the fly” A way for library “ outsiders ” to get “ inside ” “ Google ” style search environment

Shift In Thinking Not “ dumbing down, ” but “ opening up ” Encore isn’t a traditional OPAC This is for the patrons who love Google WebPAC doesn ’ t go away – it ’ s still there

Encore Patron login/logout link Suppression of Request link for non- requestable materials Research Pro authentication Community Tagging (now live) Better handling of no images in Suggestions section Patron record alerts

Encore Requesting within Encore Full ERM details integration, e.g. license format Location facet (now live) Display table of contents based on MARC data Improvements to “Did You Mean” function Other improvements in look & feel and usability

Philosophy of Development Paradigm shift—allows users to leverage their Web 2.0 skills to find relevant resources Encore strives to be a single access point to the catalog and other electronic resources Intuitive ways of limiting a search via facets and encountering no dead ends Patrons begin with broad searches and limit Make every user a super user

What’s Ahead…2.1 and 3.0 More options to customize the screen, e.g. colors, layout, branding Alternate designs Consortia-specific enhancements Scoping Branding for consortia member libraries Increased integration with non-Innovative modules

What’s Ahead…2.1 and 3.0 Research Pro Lite (additional cost product) Support for Amazon.com for book jacket art Usage Statistics New facets Community reviews Encore for INN-Reach Ratings

Development Partners Why SWAN as a partner? ▫For testing, III needed large, busy site ▫And a consortium ▫SWAN members saw the “Google” style environment patrons want SWAN’s responsibilities ▫Test response time and stability of server ▫Test load on software ▫Solicit end user comments (survey under construction)

SWAN’s Rollout Started on shared server hosted by III Server installed on site 6/17/08 8 SWAN libraries volunteered to test Rollout to members: ▫One at a time – testers first ▫In library building first ▫Then to library web pages ▫Depending on results – gradual rollout to rest of membership ▫All along – collect end user comments

Definitions Discovery platform – search tool that unifies disparate resources Facets – refining tools Tagging – subject headings and topic descriptors Ajax – Web 2.0 engine – helps retrieve and display data as results are received without redrawing screens

Resources Library Technology Guides – Marshall Breeding Programs from IUG 16 (2008) Introducing Encore – posted on CSDirect at: Encore: A University Library Perspective (E7) Encore: The Development Partner Approach (N2) Building Our Catalog With Encore (H3) erials.html Web site:

Contact Information Heidi Bruss SWAN Software & Training Manager Metropolitan Library System Pete Zeimet Customer Sales Consultant Innovative Interfaces, Inc.