1 ELC 200 Introduction to E-Commerce Copyright, Tony Gauvin, UMFK, 2011

2 Introduction Class roll call Instructor Introduction Instructor’s Educational Philosophy Syllabus review General Information about class Classroom Contract Discussion The Revolution Is Just Beginning

3 Instructor Tony Gauvin  Associate Professor Of E-Commerce  218 Nadeau Hall  (207) or Extension 7519   BlackBoard  Tony's Resume Tony's Resume  WebSite (

Fall Schedule 10/28/2015 Tony GauvinFall 2015 MondayTuesdayWednesdayThursdayFriday 8:00 AM 8:30 AM 9:00 AM 9:30 AM 10:00 AM Cos 260OfficeCos 260Office 10:30 AM Intro toHoursIntro toHours 11:00 AM Programming 11:30 AM CYR :00 PM 9:30-11:50 AM 12:30 PM 1:00 PM 1:30 PM 2:00 PM ELC 200 2:30 PM Intro to eCommerceOfficeIntro to eCommerce 3:00 PM CYR 111HoursCYR 111 3:30 PM 2:00-3:20 PM 4:00 PM 4:30 PM 5:00 PM 5:30 PM 6:00 PM 6:30 PM 7:00 PM 7:30 PM Office hours are listed 8:00 PM Also available by Appointment 8:30 PM :00 PM 9:30 PM

5 Instructional Philosophy Out-Come based education Would rather discuss than lecture  Requires student preparation Hate grading assignments  Especially LATE assignments Use class interaction, assignments, quizzes and projects to determine if outcomes are met.

6 ELC 200 Survival Primer Read Material BEFORE the class discussion  Summary & Key Concepts at EOC  Projects and Questions in EOC Use textbook’s website  Check BlackBoard Often Use the additional resources identified in syllabus & in BlackBoard ASK questions about what you didn’t understand in readings DON’T do homework at last minute. REVIEW lectures and notes Seek HELP if you are having difficulties OFFER feedback and suggestions to the instructor in a constructive manner

7 ELC 200 Specifics Blackboard used to augment course Two Desired outcomes  E-Commerce’s impact on Business, Global Economies and Society  Entrepreneurship Students have the ability to create the framework for a viable e- commerce initiative Managerial Perspectives instead of technical  Technical Portions will be covered in COS XXX classes  Understanding “Why” instead of “How”

8 Blackboard Login  name and password Help with Blackboard is available from Blake Library staff All quizzes and assignments will be administered from BlackBoard Uses your maine.edu account which you should also use for UMFK communications

9 Computer Accounts Computer login  Sys admin Pete Cyr (x7547) or Art Drolet (x7809)  Applications MSDN Academic Alliance  Free Stuff  See Dr. Ray Albert Access Cards  $10 deposit  See Lisa Fournier

10 Syllabus review Requirements Grading Course outline Special Notes Subject to change

11 Contract on Classroom Behavior A contract for students and Professor on what is expected and encouraged behavior in the classroom Was created through a collaborative process with former students

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Why study ecommerce? ?? Business reasons Social impacts Political impacts 13

Ecommerce Sales 14

eCommerce sales % 15 Source:

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17 Source; org/data-trend/internet- use/latest-stats/ org/data-trend/internet- use/latest-stats/

18 Source: /data-trend/teens/internet- user-demographics/

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20 Source:

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Chapter 1 The Revolution Is Just Beginning Copyright © 2014 Pearson Education, Inc.

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Pinterest: A Picture Is Worth a Thousand Words Have you used Pinterest or any other content curation sites? What are your main interests? Have you purchased anything based on a pin or board on Pinterest or any other curation site? Why do Pinterest links drive more purchasing than Facebook links? Copyright © 2014 Pearson Education, Inc. Slide 1-25

E-commerce Trends 2012–2013 Mobile platform solidifies Mobile e-commerce explodes Continued growth of social networks Expansion of social and local e-commerce Explosive growth in “Big Data” E-books gain wide acceptance Copyright © 2014 Pearson Education, Inc. Slide 1-26

The First 30 Seconds First years of e-commerce  Just the beginning  Rapid growth and change Technologies continue to evolve at exponential rates  Disruptive business change  New opportunities Copyright © 2014 Pearson Education, Inc. Slide 1-27

What Is E-commerce? Use of Internet and Web to transact business More formally:  Digitally enabled commercial transactions between and among organizations and individuals Copyright © 2014 Pearson Education, Inc. Slide 1-28

Why Study E-commerce? E-commerce technology is different, more powerful than previous technologies E-commerce brings fundamental changes to commerce Traditional commerce:  Consumer as passive targets  Sales-force driven  Fixed prices  Information asymmetry Copyright © 2014 Pearson Education, Inc. Slide 1-29

Eight Unique Features of E-commerce Technology 1. Ubiquity 2. Global reach 3. Universal standards 4. Information richness 5. Interactivity 6. Information density 7. Personalization/customization 8. Social technology Copyright © 2014 Pearson Education, Inc. Slide 1-30

Web 2.0 User-centered applications and social media technologies  User-generated content and communication  Highly interactive, social communities  Large audiences; yet mostly unproven business models  e.g.: Twitter, YouTube, Facebook, Instagram, Wikipedia, StumbleUpon, Tumblr, Pinterest Copyright © 2014 Pearson Education, Inc. Slide 1-31

Types of E-commerce May be classified by market relationship or technology Business-to-Consumer (B2C) Business-to-Business (B2B) Consumer-to-Consumer (C2C) Social e-commerce Mobile e-commerce (M-commerce) Local e-commerce Copyright © 2014 Pearson Education, Inc. Slide 1-32

The Growth of B2C E-commerce Figure 1.1, Page 13 Copyright © 2014 Pearson Education, Inc. Slide 1-33 SOURCE: Based on data from eMarketer, Inc., 2012; authors’ estimates.

The Growth of B2B E-commerce Figure 1.2, Page 14 Copyright © 2014 Pearson Education, Inc. Slide 1-34 SOURCE: Based on data from U.S. Census Bureau, 2012b; authors’ estimates.

The Internet Worldwide network of computer networks built on common standards Created in late 1960s Services include the Web, , file transfers, etc. Can measure growth by looking at number of Internet hosts with domain names Copyright © 2014 Pearson Education, Inc. Slide 1-35

The Web Most popular Internet service Provides access to Web pages  HTML documents that may include text, graphics, animations, music, videos Web content has grown exponentially  Google reports one trillion unique URLs; 120 billion Web pages indexed Copyright © 2014 Pearson Education, Inc. Slide 1-36

Origins and Growth of E- commerce 1995: Beginning of e-commerce  First sales of banner advertisements E-commerce fastest growing form of commerce in United States Copyright © 2014 Pearson Education, Inc. Slide 1-37

E-commerce: A Brief History 1995–2000: Invention  Key concepts developed  Dot-coms; heavy venture capital investment 2001–2006: Consolidation  Emphasis on business-driven approach 2006–Present: Reinvention  Extension of technologies  New models based on user-generated content, social networks, services Copyright © 2014 Pearson Education, Inc. Slide 1-38

Early Visions of E-commerce Computer scientists:  Inexpensive, universal communications and computing environment accessible by all Economists:  Nearly perfect competitive market; friction-free commerce  Lowered search costs, disintermediation, price transparency, elimination of unfair competitive advantage Entrepreneurs:  Extraordinary opportunity to earn far above normal returns on investment—first mover advantage Copyright © 2014 Pearson Education, Inc. Slide 1-39

Insight on Business: Class Discussion Is the Party Already Over? What explains the rapid growth in private investment in e-commerce firms in the period 2011 to early 2012? Was this investment irrational? Despite the ubiquitous popularity of Facebook, its IPO was a failure—why? Why do you think investors today are interested in investing in or purchasing social network companies? What other types of e-commerce companies, if any, would you be interested in purchasing or investing in, and why? Copyright © 2014 Pearson Education, Inc. Slide 1-40

Understanding E-commerce: Organizing Themes Technology:  Development and mastery of digital computing and communications technology Business:  New technologies present businesses with new ways of organizing production and transacting business Society:  Intellectual property, individual privacy, public welfare policy Copyright © 2014 Pearson Education, Inc. Slide 1-41

Insight on Society: Class Discussion Facebook and the Age of Privacy Why are social network sites interested in collecting user information? What types of privacy invasion are described in the case? Which is the most privacy- invading, and why? Is e-commerce any different than traditional markets with respect to privacy? Don’t merchants always want to know their customer? How do you protect your privacy on the Web? Copyright © 2014 Pearson Education, Inc. Slide 1-42

Academic Disciplines Concerned with E-commerce Technical approach  Computer science  Management science  Information systems Behavioral approach  Information systems  Economics  Marketing  Management  Finance/accounting  Sociology Copyright © 2014 Pearson Education, Inc. Slide 1-43

Copyright © 2014 Pearson Education, Inc. Slide 1-44