In Motion Conference Changes in National Clinical Practice Susan Gold OT Team Lead WestMARC April 13 th 2010
Changes in Clinical Practice Better User Information and Engagement Reduction in Waiting Times Improved Access to Services Modernising Wheelchair Fleet Improved Repair and Maintenance Better Access to New Technology
Changes in Clinical Practice Better User Information and Engagement Reduction in Waiting Times Improved Access to Services Modernising Wheelchair Fleet Improved Repair and Maintenance Better Access to New Technology
Southeast Mobility and Rehabilitation Technology (SMART) Services Feedback / Information User Satisfaction Survey - Feedback Board located in SMART Centre Reception other developments around SMART Website and Project Newsletter
User’s and Carer’s Forum Established Steering group established Forum established (60 members) Inaugural meeting held October st newsletter issued (Feb 2010) 1 st Open day planned for May 2010 Identified as a priority group by NHS Tayside
Changes in Clinical Practice Better User Information and Engagement Reduction in Waiting Times Improved Access to Services Modernising Wheelchair Fleet Improved Repair and Maintenance Better Access to New Technology
Waiting times
Waiting List Reduction Working smarter More staff One Stop Shop
Changes in Clinical Practice Better User Information and Engagement Reduction in Waiting Times Improved Access to Services Modernising Wheelchair Fleet Improved Repair and Maintenance Better Access to New Technology
Southeast Mobility and Rehabilitation Technology (SMART) Services Fife Satellite Clinic Lynebank Hospital, Dunfermline Service Users involved in Design Large Clinic Room with overhead hoist Workshop for minor repairs and adjustments ‘Wheelchair Shop’ – storage for selection of chairs and equipment Looking at developing a similar clinic in NHS Borders
Improved Access to Services Any registered healthcare professional can refer into the services Referral forms in the process of being updated Training of referrers to the services Ongoing education of referrers.
Southeast Mobility and Rehabilitation Technology (SMART) Services Referral Form LEAN Event Universal referral form for all services Developing Training DVD/Podcast for Social Work OTs on completing the Form
Changes in Clinical Practice Better User Information and Engagement Reduction in Waiting Times Improved Access to Services Modernising Wheelchair Fleet Improved Repair and Maintenance Better Access to New Technology
Updating National Wheelchair Fleet All services agreed what chairs were considered old equipment and what these should be replaced with.
Changes in Clinical Practice Better User Information and Engagement Reduction in Waiting Times Improved Access to Services Modernising Wheelchair Fleet Improved Repair and Maintenance Better Access to New Technology
Changes in Clinical Practice in 5 Wheelchair Centres in Scotland User Engagement Reducing waiting lists Improved access to services Improved wheelchair fleet Planned Preventative Maintenance New wheelchair technology
New National Repair Targets Urgent repairs 75% in 1 working day Routine Repairs 90% in 5 working days
Planned Preventative Maintenance Highland service have PPM for all chairs on issue Most other services are focussing on Power Chairs
Changes in Clinical Practice in 5 Wheelchair Centres in Scotland User Engagement Reducing waiting lists Improved access to services Improved wheelchair fleet Planned Preventative Maintenance New wheelchair technology
Change in Issue Criteria Relaxed eligibility criteria for powered wheelchairs –Dual Control Power Wheelchairs –Attendant Control Power Wheelchairs
Improved Technology Better power chair products Improved standard wheelchairs Access to better energy efficient product