EPC METHODOLOGY: Modelling of the improved process

Symbols for the EPC methodology Material flow Information flow Event: when Task/activity/function: what Department/organization: who Communication/information Link/connection with another process Logical operator ‘AND’ Logical operator ‘OR’ Logical operator ‘XOR’ Use of the system in carrying out the activity Abc... Abc... Abc... Abc... Abc... XOR ERP

Old process (1 of 3) ERP Arrival of a sales order Sales order Tender Check the sales order s. tender Commercial department Sales order reviewed XOR Sales order accepted Sales order rejected Sales order in customer’s format Process of contact with customer Sales order in ERP format Introduce sales order in to the ERP system Commercial department ERP A

Old process (2 of 3) A Sales order sent for acceptance XOR Products under regulations Products without regulations Purchasing licence Portion already covered Check customer’s purchasing permit Operations department Inform the authorities XOR Sales order rejected Sales order accepted by operations departmentz Process of contact with customer B

Old process (3 of 3) ERP XOR B Price list Administration department Sales order Administration department Check price and/or benefits of sale Sales order reviewed XOR Sales order rejected Sales order accepted by administration department Credit limit Outstanding accounts receivable Process of negotiation with commercial representative Check credit limit and outstanding accounts receivable Finance department Sales order reviewed ERP XOR Sales order rejected Sales order accepted by credit department XOR Process of contact with customer Processing of the delivery

Improved process