A Real-Life Project Experience: Consulting Thielen Student Helath Center (TSCH) Online HIPAA Training Yasemin Demiraslan Farrah Dina Yusop Ci 603 Advanced Instructional Sysyems Design 05/03/2007

Project Description ► ► The main purpose of the project to develop an online training on Health Insurance Portability and Accountability Act (HIPAA) and ISU Health Information Privacy and Security Policy for the new employees at the Thomas B. Thielen Student Health Center (TSHC), Iowa State University.   to provide the employees, especially the new employees at the Center, with the necessary information to protect patients’ personal health care and financial information according to HIPAA and ISU policies.

Problem Description Current HIPAA training at TSHC: ► ► One-to-one and face-to-face basis. ► ► Takes between 30 to 50 minutes depending on the employees’ previous background working in healthcare environment, their work needs and positions in the center. ► ► The training must be conducted within the first 5 days of employment date and before the employees have direct contact with the patients.

Problems Addressed Client’s needs assessment ► ► Two meetings with the client were conducted in order to clearly determine the scope of the project. ► ► Helped us understand the challenges that the client face in her everyday training.

Problems Addressed Employees’ needs assessment ► ► Conducted interviews with 6 newly employed employees who had gone through the training on HIPAA and ISU policies conducted by our client. ► ► The purpose of these interviews was to understand the effectiveness of the training conducted by our client from the employees perspectives and to solicit feedback on how we can better address their needs.

Proposal ► ► Online-based training – our needs analysis revealed that online module is more preferable than any other types of training, for instance, print-based materials and CD.   Access anytime, anywhere   An effective way to recall the information they forget or need later

Proposal ► ► Interactive elements –Including interactive elements such as videos, audios and animations not only to motivate the employees to take the training but also to help them better understand how HIPAA and ISU policies looks like in real life situations. ► ► Breaking down the modules –Breaking down the training modules into sub-modules. Each sub-module will take only 20 to 30 minutes time for motivational and easiness purposes, especially for employees who would like to take the training during their lunch break.

Course of Actions ActivityStart DateEnd Date 1.identify client’s needs (Needs assessment)29 Jan Feb conduct needs analysis (Needs assessment)5 Feb Feb design content and online module (Design and development) 26 Feb March develop the prototype of the online module (Design and development) 19 March April pilot test and revise the module (usability testing)9 April April disseminate the online module23 April May 2007

Reflections ► ► Building a collaborative process with the client ► ► Employees in the center has positive thoughts about online training and find it effective in learning.

Future Recommendations ► ► An online quiz can be added not only to test the employees’ understanding on the content, but also to ‘wake them up’. ► ► The development of “Test” and “FAQs” sections can be another mini-project by itself. ► ► Site navigation: ► ► An presentation to orient the employees (can also be put on TSHC website) ► ► A help button can be added with some text explaining the structure of the website with suggestions about navigation through the website.

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