Making IT Governance Work ISACA Yearly Meeting 3rd June 2008 John Richard Ottesen Global Planning and Strategy Manager Wallenius Wilhelmsen Logistics

June 2, 2008 This is Wallenius Wilhelmsen Logistics The outbound vehicle logistics market A global outbound logistics offering Products and Services

June 2, 2008 Products and Services: A Large IT Impact Inland Distribution Multimodal transportation Rail Truck Barge Multimodal services Ocean Transportation Deep sea trades Transhipment services Regional trades Supply Chain Management Process management Visibility and reporting Supplier management Terminal Services Receiving and delivery Cargo handling services Storage Loading and discharge Port Services Freight forwarding Terminal technical services Technical Services Accessory fittings Repairs - Panel and Paint - Mechanical Storage Management Vehicle preparation Receipt and dispatch - Plant - Port & Railhead - Distribution centre Inland Distribution Multimodal transportation Rail Truck Barge Multimodal services

June 2, 2008 This is Wallenius Wilhelmsen Logistics: A strong financial and IT foundation COMPANY SUMMARY Total 2.3 billion USD in revenues in ,300 employees globally IS&T DIVISION Multi million dollar spend yearly 100 IS&T employees globally Extensive complexity and challenges for IT in logistics environment –Switched from supporting ocean transport to being a enterprise solution provider

June 2, 2008 IT Governance: Not just frameworks to ensure compliance. COBITITIL If left to the IT auditors alone, governance will not deliver to full potential.

June 2, 2008 Governance is a tool to deliver value to the organisation.

June 2, 2008 People and Communication are vital.

Good governance requires common sense.

Governance should facilitate good decision making. ProjectsIT Spend Areas

June 2, 2008 Provide transparency and education.

June 2, 2008 Governance requires follow-up and continuous evaluation.

IT Governance in practice requires daily commitment to value, communication, education, follow up and common sense. Summary