Advanced Requirements Engineering BY Benji Boban Aagbara Kpea Muhammad Ayaz Shaikh Shilpa Siddavvanahally

  intelliTrac is a Smartphone application, whose purpose is to help technicians to store the information generally contained in a service ticket.  This app schedules a ticket, then guides you to reach the customer, stores the relevant information for that job, and can even create a report.  Scheduling  Location  Annotation  Reporting  This app will only be support on the Android platform Smartphone (2.3 or higher). intelliTrac

Scenario

  When Service ticket call is received:  Enter customer information and complaint  Scheduling setup  Alarm will be set up in the calendar of the app  When the Service schedule time is reached:  Alarm comes on and it has the option to snooze, reset or reschedule the job.  The option to use GPS to guide to customer location. If the GPS option is not utilized mileage will still be calculated General Flow

  Customer Site:  Calculates the service time  Option take notes and pictures as annotation of service.  Service Completion:  Create completed ticket summary report  The ability to receive the customer signature  The option to the report. General Flow

  It should allow for a calendar view or outline view  The application alarm has option to snooze or reschedule the particular ticket  There will be an option to calculate the mileage from the current location as opposed to GPS data.  There will be an option to edit the basic customer information at any time.  Ability to review previous tickets Options

Questions? Comments?