Is the Charter delivering for you? TPAS Conference November 2014

The story so far Housing (Scotland) Act 2001 Legal requirement for tenant participation strategies RTOs and registration Rights to be consulted on key services /standards Housing (Scotland) Act 2010 Scottish Social Housing Charter Scottish Housing Regulator Self assessment by landlords Annual Return on the Charter ( and tenant report)

The Story So Far……………………………… Late August individual landlord reports and interactive landlord report published by SHR By 31 st October- Landlord report to tenants published SHR will report on overall progress by the end of the year

What the Charter does …..…………..  Focuses landlord activity on services that are important to tenants and other customers  Encourages a culture of involving service users in the design, delivery and performance of services  Provides a set of consistent standards and outcomes which should be met for all social housing tenants wherever they live

What the Charter does…….…………..  Gives clear information on how landlords are performing against the Charter  Gives tenants information about performance they can scrutinise and question  Provides a basis for assessing individual landlord performance and comparing it to others

Delivering for landlords  Encourages review of participation strategies and how they link to governance and scrutiny  Encourages tenant involvement in performance management

Delivering for landlords  Focuses efforts on achieving outcomes that matter for their customers  Provides a basis for assessing performance and comparing it to others  Renewed focus on value for money  Just the start?

Delivering for tenants……………………  Sets out clearly what tenants and other customers can expect from social landlords  Gives clear information on how landlords are performing against the Charter

Delivering for tenants……………………  Gives clear information on how landlords are performing against the Charter so they can scrutinise and question  Provides a basis for assessing performance and comparing it to others  Just the start?

What can tenants expect? To be able to get involved with your landlord in:  preparing the ARC and Landlord report  assessing whether the information reflects the service and standards given  agreeing the content and format of the landlord report  reviewing services and standards  examining and scrutinising performance information and agreeing what to look at

What can tenants expect?………….. To be able to get involved with your landlord in:  examining performance in detail and asking for more information if required  identifying variations in performance (both good and bad)  questioning data and services in a reasonable and fair way  Examining variations further  Identifying improvements/changes to services

Scrutiny…………………… “A close and searching look” “A critical observation or examination” “Inspection, study, perusal, probe”

Looking Forward ……………………  Does the Charter cover everything it needs to?  Does the Regulators Reports tell you whether landlords are meeting the “Charter challenge”?  Is any more information needed?  Is it challenging landlords to meet the performance of the best  Can you tell whether services are good value for money?

Looking forward ……………………  What support do you need to have the knowledge, skills and confidence to effectively scrutinise performance?  Are services giving good value for money?

Going the extra mile……………….  Going beyond the Regulator’s requirements?  Regular and systematic involvement in assessing Landord overall performance

The Charter journey……….  Are you at the starting Line?  On your way?  Heading for the finish line?

The Charter and you…………..  How have you been involved with the Charter?  What was your role and what impact did it have?  How would you like to be involved with the Charter

ANY QUESTIONS ?

In your groups…………………  Complete a report card for your landlord so far  Give each question a traffic light rating of: Red – It’s not delivering for me Amber – Not decided Green – Yes it is delivering for me

Charter report Are you? Red Amber Green