INFSO-RI Enabling Grids for E-sciencE EGEE 1 st EU Review – 9 th to 11 th February 2005 CERN

Enabling Grids for E-sciencE INFSO-RI LCG-EGEE Operations 2 Content SA1 – Core Infrastructure Centers –Definition –Operational tool Cic Operations –Cic-on-duty  Definition  Procedure  Operations –Monitoring tools Scenarios of escalation –Severity –Deadline Expiration Next steps

Enabling Grids for E-sciencE INFSO-RI LCG-EGEE Operations 3 –Operate essential grid services and act as Grid Operation Center –Objectives  Transparency  Information sharing - 24x7  Troubleshooting in conjonction with ROCs –Current state of operations  Procedures defined and used  Monitoring tools and in-depth testing  Communication tool  Problem Tracking Tool CIC [This sketch has been provided by Pierre Girard] [This map has been provided by Matt Thorpe] CIC RC ROC RC ROC RC ROC RC ROC RC OMC

Enabling Grids for E-sciencE INFSO-RI LCG-EGEE Operations 4 CIC Web Portal Objectives of CIC portal –Centralized tool for Egee actors to use  Functional needs –Communication tool for inter-operability  Needs and feedback  CICs pro-active resolutions –Provide a repository  Knowledge: configurations, published sites data, Faqs  Procedures and processes  Existing tools

Enabling Grids for E-sciencE INFSO-RI LCG-EGEE Operations 5 Cic-on-duty Cic–on-duty agenda weekly shifts – 8/5 GGUS, ROC User-support, mail Monitor, diagnose troubles Contact site administrators, ROC Problem Tracking Tool Follow-up GDA meetings COD meetings Log file

Enabling Grids for E-sciencE INFSO-RI LCG-EGEE Operations 6 Cic operational procedure [This procedure is provided by OMC] High level abstraction of core tools results Link all existing tools  monitoring  diagnosis  communication mail follow up log CIC Operations Ops Procedure

Enabling Grids for E-sciencE INFSO-RI LCG-EGEE Operations 7 Cic-on-duty Dashboard All-in-one dashboard

Enabling Grids for E-sciencE INFSO-RI LCG-EGEE Operations 8 Selection of Monitoring tools GIIS MonitorGIIS Monitor graphs Sites Functional Tests GOC Data Base Scheduled Downtimes Live Job Monitor GridIce – VO viewGridIce – fabric viewCertificate Lifetime Monitor Note: Those thumbnails are links and are clickable.

Enabling Grids for E-sciencE INFSO-RI LCG-EGEE Operations 9 Scenarios of escalation : 1/2 TZR GIIS Goc Wiki Ticket status

Enabling Grids for E-sciencE INFSO-RI LCG-EGEE Operations 10 Scenarios of escalation : 2/2 1st mail Blacklist Deadline Problem still there Next deadline Action taken

Enabling Grids for E-sciencE INFSO-RI LCG-EGEE Operations 11 Next steps Unification of information coming from various test tools Move to GGUS [This display based on RGMA is provided by the russian federation]