Welcome to the webinar: Agency Operations, a POV with Glenn Towle.

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Presentation transcript:

Welcome to the webinar: Agency Operations, a POV with Glenn Towle

PartnerCOOCFO Glenn Towle

MomentumAgencyAdvisors.com

Empowerment Initiative Responsibility Accountability

Work “on” the business, not “in” the business.

Owners working “on” the business: Strategic Vision Company Culture Build the Team

Agency Mgmt 101

Owners working “on” the business: Strategic Vision Company Culture Build the Team

Go ahead, work “in” your business: Creative Media Client Service

An Empowered Culture

A Culture of Empowerment

Motivation Autonomy Mastery Purpose

Define the Culture Values Statements Role Statement

My role is to create opportunities for others.

Interpersonal Conversation Intimacy Interactivity Inclusion Intentionality

Empowerment Initiative Responsibility Accountability

Open Book Management Time Involved Don’t Get It Exposure Where’s Mine?

You are the source of the change you seek.

GlennTowle

Resources: The E Myth Revisited, by Michael E. Gerber Drive, by Daniel Pink Good To Great, by Jim Collins Inc. Magazine Online – Kevin Ryan of Gilt Group, ryan/kevin-ryan-how-gilt-groupe-recruits-top-talent.htmlhttp:// ryan/kevin-ryan-how-gilt-groupe-recruits-top-talent.html Abolishing Performance Appraisals, by Tom Coen and Mary Jenkins Harvard Business Review, June 2012: Leadership Is a Conversation, by Boris Groysberg and Michael Slind, Help Them Grow or Watch Them Go, by Beverly Kaye & Julie Winkle Giulioni Catalytic Coaching, by Garold L. Markle Performance Conversations, by Christopher D. Lee Open Book Management, by John Case