Improving Transportation Safety and Productivity Through Collaboration Presentation to: Oil and Gas Transportation and Logistics USA Name: Christopher A. Hart Date: November 18, 2014

2 The Contrast - Conventional Wisdom: Improvements that reduce risk usually also reduce productivity - Lesson Learned from Proactive Aviation Safety Programs: Risk can be reduced in a way that also results in immediate productivity improvements November 18, 2014 O&G Transportation and Logistics 2

3 Information From Front Lines Improved Safety Process Plus Fuel Creates a Win-Win System Think Process AND Improved Productivity November 18, 2014 O&G Transportation and Logistics 3

4 Outline - The Context - Importance of “System Think” - Importance of Better Information - Safety Benefits - Productivity Benefits - Roles of Leadership and Regulator November 18, 2014 O&G Transportation and Logistics 4

5 NTSB 101 November 18, 2014 O&G Transportation and Logistics –Independent federal agency, investigate transportation mishaps, all modes –Determine probable cause(s) and make recommendations to prevent recurrences –Primary product: Safety recommendations Favorable response > 80% –SINGLE FOCUS IS SAFETY –Independence Political: Findings and recommendations based upon evidence rather than politics Functional: No “dog in the fight” 5

6 More System Interdependencies – Large, complex, interactive system – Often tightly coupled – Hi-tech components – Continuous innovation – Ongoing evolution The Context: Increasing Complexity INVESTIGATOR AIRLINES PILOTS REGULATOR CONTROLLERS MECHANICSMANUFACTURERS The System Safety Issues Are More Likely to Involve Interactions Between Parts of the System November 18, 2014 O&G Transportation and Logistics 6

7 Effects of Increasing Complexity: More “Human Error” Because System More Likely to be Error Prone Operators More Likely to Encounter Unanticipated Situations Operators More Likely to Encounter Situations in Which “By the Book” May Not Be Optimal (“workarounds”) November 18, 2014 O&G Transportation and Logistics 7

8 The Result: Front-Line Staff Who Are - Highly Trained - Competent - Experienced, -Trying to Do the Right Thing, and - Proud of Doing It Well... Yet They Still Commit Inadvertent Human Errors November 18, 2014 O&G Transportation and Logistics 8

9 The Solution: System Think November 18, 2014 O&G Transportation and Logistics Understanding how a change in one subsystem of a complex system may affect other subsystems within that system 9

10 “System Think” via Collaboration November 18, 2014 O&G Transportation and Logistics Bringing all parts of a complex system together to collaboratively Identify potential issues PRIORITIZE the issues Develop solutions for the prioritized issues Evaluate whether the solutions are – Accomplishing the desired result, and – Not creating unintended consequences 10

11 When Things Go Wrong How It Is Now...How It Should Be... You are humanYou are highly trained and If you did as trained, you would not make mistakes Humans make mistakes so You weren’t careful enough Let’s also explore why the system allowed, or failed to accommodate, your mistake so You should be PUNISHED!Let’s IMPROVE THE SYSTEM! and so and November 18, 2014 O&G Transportation and Logistics 11

12 Fix the Person or the System? Is the Person Clumsy? Or Is the Problem... The Step??? November 18, 2014 O&G Transportation and Logistics 12

13 Enhance Understanding of Person/System Interactions By: - Collecting, - Analyzing, and - Sharing Information November 18, 2014 O&G Transportation and Logistics 13

14 Objectives: Make the System (a) Less Error Prone and (b) More Error Tolerant November 18, 2014 O&G Transportation and Logistics 14

15 To Err Is Human: Building a Safer Health System “The focus must shift from blaming individuals for past errors to a focus on preventing future errors by designing safety into the system.” Institute of Medicine, Committee on Quality of Health Care in America, 1999 The Health Care Industry November 18, 2014 O&G Transportation and Logistics 15

16 “We Knew About That Problem” Major Source of Information: Hands-On “Front-Line” Employees (and we knew it might hurt someone sooner or later) November 18, 2014 O&G Transportation and Logistics 16

17 Next Challenge Legal/Cultural Issues Improved Analytical Tools As we begin to get over the first hurdle, we must start working on the next one... November 18, 2014 O&G Transportation and Logistics 17

18 Information Overload November 18, 2014 O&G Transportation and Logistics 18

19 Tools and processes to convert large quantities of data into useful information Analysts DATA USEFUL INFORMATION Data Sources Info from front line staff and other sources Tools Processes Smart Decisions Identify issues PRIORITIZE!!! Develop solutions Evaluate interventions From Data to Information November 18, 2014 O&G Transportation and Logistics 19

20 83% Decrease in Fatal Accident Rate, Aviation Success Story largely because of System Think P.S. Aviation was already considered VERY SAFE in 1997!! fueled by Proactive Safety Information Programs November 18, 2014 O&G Transportation and Logistics 20

21 November 18, 2014 O&G Transportation and Logistics Aviation “System Think” Process Engage All Participants In Identifying Problems and Developing and Evaluating Remedies Airlines Manufacturers – With the systemwide effort – With their own end users Air Traffic Organizations Labor – Pilots – Mechanics – Air traffic controllers Regulator(s) [Query: Investigator(s)?] INVESTIGATOR AIRLINES PILOTS REGULATOR CONTROLLERS MECHANICSMANUFACTURERS The System 21

22 November 18, 2014 O&G Transportation and Logistics Moral of the Story Anyone who is involved in the problem should be involved in the solution

23 November 18, 2014 O&G Transportation and Logistics –Old: Regulator identifies a problem and proposes solutions Industry skeptical of regulator’s understanding of the problem Industry resists regulator’s solutions and/or implements them begrudgingly –New: Collaborative “System Think” Industry involved in identifying problem Industry “buy-in” re interventions because everyone had input, everyone’s interests considered Prompt and willing implementation Interventions evaluated... and tweaked as needed Solutions probably more effective and efficient Unintended consequences much less likely Collaboration: A Major Paradigm Shift 23

24 –Human nature: “I’m doing great... the problem is everyone else” –Differing and sometimes competing interests Labor-management issues May be potential co-defencants –Regulator probably not welcome –Not a democracy Regulator must regulate –Requires all to be willing, in their enlightened self-interest, to leave their “comfort zone” and think of the System Challenges of Collaboration November 18, 2014 O&G Transportation and Logistics 24

25 System Think at Other Levels “System Think” can be successful at any macro/micro level, including –Entire industry –Company (some or all) –Type of activity –Facility –Team “System Think” for a persistent workplace safety issue? November 18, 2014 O&G Transportation and Logistics 25

26 Major Benefit: $ avings* - Immediate - Significant *Significantly More Than Savings From Mishaps Prevented November 18, 2014 O&G Transportation and Logistics 26

27 - Demonstrate Safety Commitment... The Role of Leadership - Include “Us” (e.g., System) Issues, Not Just “You” (e.g., Training) Issues - Make Safety a Middle Management Metric - Engage Labor Early - Include the System -- Manufacturers, Operators, Regulator(s), and Others - Encourage and Facilitate Reporting - Provide Feedback - Provide Adequate Resources - Follow Through With Action But Acknowledge That Mistakes Will Happen November 18, 2014 O&G Transportation and Logistics 27

ISACA October 14, – Emphasize the importance of System issues in addition to (not instead of) worker issues – Encourage and participate in industry-wide “System Think” – Facilitate collection and analysis of information Clarify and announce policies for protecting information and those who provide it Encourage other industry participants to do the same –Recognize that compliance is very important, but the mission is reducing systemic risk How The Regulator Can Help November 18, 2014 O&G Transportation and Logistics 28

29 Thank You!!! Questions? November 18, 2014 O&G Transportation and Logistics 29