What can PiP do for motorists? I can’t find the information I’m looking for Where can I park on a Bank Holiday? I don’t understand this suspension sign.

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Presentation transcript:

What can PiP do for motorists? I can’t find the information I’m looking for Where can I park on a Bank Holiday? I don’t understand this suspension sign Can I apply for a disabled blue badge? I don’t understand why I’ve received a parking ticket What do Yellow Lines mean? How much does it cost to park in London? What are the rules for loading & unloading?

Adding value through PiP Policy harmonisation Inform customer in a consistent way Performance measuring & benchmarking

Policy Harmonisation  Despite differences in policy across boroughs, some do share similarities with each other. Let’s focus on these similarities rather than the differences and see what could be achieved

Blue Badge Scheme Eligibility Criteria Common (statutory) Application Forms Each council produces their own Online Applications Some do Processing Each does their own Where you can Park Inner London Rest of UK

Blue Badge Scheme  Why not have 1 application form template with ability to add branding. Use one print supplier to reduce costs  Have standard wording across all websites, promotional literature, standard paragraphs etc. Facilitates easier updating in the future.  Any statutory changes could be managed by one council rather than 13 having to interpret changes and amend literature accordingly.  May enable a joined up approach to online applications and processing in future.

SYL / DYL / Kerb Markings What are they? Common Who can load/unload? Similar When can I load/unload? Different When can I park my vehicle? Different hours of control

SYL / DYL / Kerb Markings  Produce common definitions across all councils and use consistent terminology  Is there a desire to align loading times across borders?

Informing the customer  Common terminology where possible - kerb markings, stripes  Produce joint publication about parking in London highlighting similarities and differences across borders

Performance Monitoring  Ensure an excellent service to customers by running a joint mystery shopping programme - Telephone Calls - s, Correspondence - On Street Enforcement - Car Parks

Performance Monitoring  Partners can pull from a portfolio of common scenarios.  Agreed quality measures for each scenario.  Reduce costs by procuring and agency together to carry out work - or, mystery shop each other using own resource.