1. Service Implementation Getting Transit on the Road! with Kevin Schubert and Emily Watson

2. Getting transit on the road It’s what we’re here to do! A few of the key things that help us get transit service onto the road are: Service reviews Expansion planning Service implementation planning

3. Breakout Session Scenario 1: A Service Review has been requested by Community A who is interested in looking at options to serve a new subdivision and increase service levels across the rest of the transit system. Scenario 2: An Implementation Plan has to be prepared for Community B to deliver a 5,000 hours and 2 bus expansion. The expansion hours are to be used for extended evening service and adding Sunday service to the transit system. Scenario 3: A three year expansion plan for all BC Transit systems has to be prepared for submission to the province. In your group outline what you think needs consideration as a part of the scenario assigned to your group. Remember to think about all partners: operators, BC Transit, local government and the community.

4. Service Review Considerations Start/end date Setting and agreeing on scope Local government approvals Public consultation Operations Infrastructure Data Fare review handyDART Expansion vs reduction Reliability Local service Regional service Inter-regional service Land-use Customer information

5. Expansion Planning Considerations Purpose of expansion Peak vehicle pull out Number of vehicles and delivery timeline Local Government $ approval Provincial $ approval Provincial Service Plan Number of hours required Provincial Transit Plan Targets Service review recommendations Operational fixes One off requests Capacity issues

6. Implementation Considerations Vehicles Drivers Blocking Scheduling Signage Local government approvals Customer information Bus stops Costing service changesAOA amendments Google Transit Fare changes Run times Driver work rules Paddles Driver sign up

7. What did EII say? Through a pain/gain analysis the EII process revealed the top 10 process which require attention across the enterprise: 1. Implement Business Change Initiatives 2. Oversee Business Change Initiatives 3. Plan Transit Service 4. Provision Information 5. Provision Fare Products and Service 6. Plan and Control Funding 7. Define and Approve Budget and Business Plans 8. Monitor and Evaluate Transit Service Performance and Effectiveness 9. Plan and Control Revenue 10. Provision and Operate Transit Block

8. Conclusion….. There’s a lot of balls in the air! This led us to the development of two new processes: 1. Transit Improvement Process (TIP) 2. Service Enhancement Process

9. Transit Improvement Process What is the Transit Improvement Process (TIP)? TIPs creates a 3 year expansion plan that: Establishes a standard and consistent process for the distribution of provincially defined expansion hours Helps to more accurately determine future capital requirements (vehicles etc.) Better aligns with the Local Government budget process Provides longer term budget planning for Local Government Better aligns the Provincial Service Plan with municipal demand for expansion Better aligns with the Provincial Service Plan development and approval timelines

10. Provincial confirmation of Service Plan for: Year 4 Year 5 Year 6 Provincial confirmation of Service Plan for: Year 3 Year 4 Year 5 Provincial confirmation of Service Plan for: Year 2 Year 3 Year 4 Transit Improvement Process Local Government approval of: Year 2 Year 3 Year 4 Year 1 Year 2 Year 3 Provincial Service Plan Development Year 2 Year 3 Year 4 Provincial Service Plan Development Year 3 Year 4 Year 5 Provincial Service Plan Development Year 4 Year 5 Year 6 Local Government approval of: Year 3 Year 4 Year 5 Local Government approval of: Year 4 Year 5 Year 6 Apr May June July Aug Sept Oct Nov Dec Jan Feb March Inform capital planning Inputs: Previously approved years 3 and 4 Service review recommendations Transit Future Plan recommendations One off requests Provincial budget indications

11. How do we ensure we are on the same page Service Review Are the goals of the review aligned with Local Government priorities What work will be completed leading to recommendations Expansions Is there local government appetite for expansion Are expansions considered in long term budgeting process Implementations Service changes clearly scoped (No surprises!)

12. New Tool Memorandum of Understandings Aligns expectations Improves quality of outcomes Improve resource efficiencies Improves accuracy of planning capital acquisitions

13. Key Components Definition of Objectives Align goals and priorities Defined Deliverables Align expectations and manage resources Timeline for Completion The ability to achieve quality outcomes Sign Off Ensure were on the same page

14. Timelines

15. When will you see an MOU

16. What is Appropriate Sign Off CAO or Council? Does it vary between Service Reviews & Expansions/Implementations? How can we improve this for you?

17. Expectations are managed Service is delivered Safely On Schedule As per local initiatives/priorities As per the needs of riders After all, End Result It’s what we’re here to do!

18. Thank You!