Load/Performance Testing of Voice-Enabled Platforms Data Synergy VOICE Load/Performance Testing of Voice-Enabled Platforms

Target Market New & existing Contact Centres Contact Centre systems integrators Call Centres starting from 50 seats

Market Size – Australia Current market size is 230K+ seats Avg. annual growth 5% (past 5 years) Avg. Contact Centre lifetime is 3 years ~31K seats to be tested annually [source: callcentres.net]

Competition – Australia Single vendor covers 80% of the market HP Licences If already purchased (high market penetration already), incentive to buy more If not, HP would be a better offering HP becomes one-stop shop for Contact Centres

Data Synergy Benefits Avg. call centre cost per seat – $3K Q&A cost is high due to high penalty rates Current performance / load test market price – $300 per seat/day (VUD model) Annual market value - $9.3M (31K VUD’s per annum)

Data Synergy Pricing Model HP Platform HP LoadRunner licence cost Annual Licence fee Data Synergy for design; incl. trunk, training and support, $20K Professional Services $1,350 per man/day Load / Perf. Test RRP @1000 VUD, $150/VUD