The Survival Guide For those that value a great (customer) experience Brought to you by #DF15 #Five9

Tips for Success Before You LeaveWhile You’re at the Event Pack a sweater, because … San Francisco Wear comfy shoes, (we’re looking at you rookie) Download the map of the conference center Use the agenda builder on dreamforce.com to register for your top sessions (check out our suggested agenda) Check out the social media streams to see what the hot topics are. (#Five9, #DF15) Make a list of the exhibitors you want to visit Make sure you know how registration works Don’t forget your device chargers and set your ‘out of office’ reply; you’re going to be busy Google Dave Grohl so you are ready to rock at the dreamforce Gala with the Foo Fighters Bring water, it is often in short supply; not just because of the drought Try to connect with people in the same sessions; say hello. You never know who you will meet Hear or see something great? Share via social (#Five9, #DF15) Separate the actionable information; highlight your items you want to act on asap Take advantage of the training sessions Salesforce.com offers Send your team an at the end of every day with a few key things you learned and ideas you want to implement when you get back Stop by the Five9 booth! on Twitter, along with some of your favorite personalities #DF15 #Five9

TuesdayWednesdayThursday TBD 9-10, Keynote 10 – 12, “Stump Sheila” Bring your toughest contact center or customer experience questions for Sheila McGee-Smith and be entered in a raffle if she’s stumped. Sheila McGee-Smith, the founder and principal analyst at McGee- Smith Analytics, is a leading communications industry analyst and strategic consultant and blogger for NoJitter. 1-3 Keynote with Mark Benioff TBD Sample Agenda #DF15 #Five9

Dining Recommendations Many restaurants around Moscone Center are booked for private parties during Dreamforce. It is suggested to make dining reservations before you arrive. Some of our favorite local restaurants, within walking distance to Moscone, include: For Breakfast The Grove Yerba Buena Mo’z Cafe Samovar Tea Lounge For Cocktails Jillian’s Billiards Prospect Americano Restaurant For Lunch or Dinner Thirsty Bear Town Hall South Park Café Red Dog Salt House 54 Mint #DF15 #Five9