Collaborative Co-Design: An Evidence-Based User-Centric Approach for Assessment and Advancement of Organizational Learning. Mary M. Somerville, MA, MLS,

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Collaborative Co-Design: An Evidence-Based User-Centric Approach for Assessment and Advancement of Organizational Learning. Mary M. Somerville, MA, MLS, PhD Associate Library Dean San José State University Dr. Martin Luther King Jr. Library San José, California USA Mary H. Nino, MLS Coordinator of Strategic Planning and Community Outreach San José State University Dr. Martin Luther King Jr. Library San José, California USA 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services © 2007 Somerville / Nino

Library Redesign – Learning Commons Workplace information literacy (Bruce & Lloyd/Australia) Inclusive participatory (re) design (Mirijamdotter/Sweden)

Designing FOR USERS – Learning Commons Enable faculty innovation and curriculum revitalization with technological infrastructure, pedagogy and technology expertise, and information resources and consultation Encourage application of teaching principles to advance students’ information, communication, and technology proficiencies for life long learning

Designing WITH USERS Learning Commons Provide flexible, multi-use spaces and services Promote cross-disciplinary inquiry and discourse Create a sense of community for students, faculty, researchers Staff and community both contribute to and benefit from knowledge creation and dissemination processes Learn by doing

Student-Generated Co-Curricular Recommendations Purpose To create a usable comprehensive development and viewing tool for the Senior Project process Motivation Learn by doing: The Senior Project is an integral part of the Cal Poly learning process Sharing ideas, developing concepts, and demonstrating competence Functionality Senior Idea Meeting-place: finding interest and resources Senior Project Development: Milestones and student-advisor communication Showcase: Searching and viewing finished projects

Multimedia Café Food Books Caffeine Couches Computers + Work Tables STUDENT HAVEN! Café Requirements Access to food and drinks Study and eat/drink concurrently Study individually Study in groups Relax/leisure time Initial Design: Café Functionalities Group Tables w/ computer terminals – group work Internet Bar & Work Tables – individual work Coffee & Snack Counter – food/drinks Coffee Tables & Couches – relaxation/leisure Data Gathering Usability evaluations of Starbucks, Borders, Barnes & Noble, library Surveys and focus groups

Lessons Learned Produce two-way empathy and insight Place users’ learning at the center Help librarians remain current

Dr. Martin Luther King, Jr. Library Strategic Planning Process Align with university strategic plan priorities Revitalize collections, programs, systems, and services Build campus community relationships Embed collaborative learning in organizational culture

Collaborative Co-Design and Interactive Evaluation Workplace information literacy – frame question, identify sources, interpret data Strategic systems thinking – involve stakeholders and shareholders in dialogue Participatory design – create inclusive planning and evaluation culture

Social Networking and Peer Production Prepares librarians, paraprofessionals, and administrators to explore new technologies ( through completion of Web 2.0 “23 things.” Blogs Wikis Tagging Flickr RSS feeds YouTube

King Library Co-Design Project Purpose to obtain creative user input when planning and designing learning spaces Survey instrument Digital images Flickr visual tagging Data interpretation

Designing FOR USERS – Learning Commons Faculty and Student Recommendations Adaptable Workspaces Multiple Technologies Technical and Research Assistance Presentation Space Student Priorities Comfort and Color Environment (Light and Nature) Convenience and Accessibility Availability of Food and Drinks

User-Centered Evaluation Guidelines Who are the stakeholders (students, faculty, staff, public) affected by the action plan? How have you determined that the plan is what stakeholders want? How will stakeholders determine the success of the project? How will stakeholders be informed of the results of the project? How is continuous improvement and growth built into the project?

Basic Co-Design Concept Participatory co-design advances synergistic relationships through interactive dialogue and information encounters among learning partners.

Organization Learning Outcomes Workplace information literacy Strategic systems thinking

Copyright Notice Copyright: Mary M. Somerville, MA, MLS, PhD Associate Library Dean Mary H. Nino, MLS Coordinator of Strategic Planning and Community Outreach This work is the intellectual property of the authors. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the authors. To disseminate otherwise or to republish requires written permission from the authors.