Slide 1 Begix Online -Tool Bertelsmann Stiftung Begix Europe Carolin Welzel Bertelsmann Foundation Stefan Friedrichs Public Management Consultant

Slide 2 Begix Online -Tool Overview Main Ideas and Concern of Council of Europe The Idea of Begix Online Tool Begix –Principles & Results Begix.net – an international Cooperation Categories and Indicators Balance of Efficiency and Participation The Online-Tool and Website Feedback from Pre-testing Outlook Open Questions

Slide 3 Begix Online -Tool Main Ideas & Concerns of CoE Help develop a strategy for E-Governance Offer guidelines for implementation of E- Governance Support cooperation and exchange of experiences between organizations and public administrations (state, region and municipal level)

Slide 4 Begix Online -Tool Begix – Idea & Purpose Instrument for Self Evaluation and Strategy Development for E-Government Guidelines for decision makers and project managers in public sector institutions Service and Dialogue of Council of Europe & Bertelsmann Foundation Create Networks of knowledge and exchange of ideas Identification and documentation of best practices Monitor development of E-Government on a long term basis

Slide 5 Begix Online -Tool Begix – The Principle E-Government Combining electronic services and E-Democracy offerings from public institutions E-Government Combining electronic services and E-Democracy offerings from public institutions E-Administration / Electronic Services Public institutions (legislative, executive, judicial system) employ information and communication (I&C) technologies for their services E-Administration / Electronic Services Public institutions (legislative, executive, judicial system) employ information and communication (I&C) technologies for their services E-Democracy Public institutions provide information and communication technology (I&C)-based information services (transparency) to users and allow influence / feedback (participation) from private as well as commercial users E-Democracy Public institutions provide information and communication technology (I&C)-based information services (transparency) to users and allow influence / feedback (participation) from private as well as commercial users Balanced E-Government

Slide 6 Begix Online -Tool Begix – Concept of Balanced Scorecard Service Portfolio / Benefits „What services are being offered?“ 11 criteria Efficiency „What is offered, and in what quality?“ 16 criteria Participation „How can individuals influence the system?“ 6 criteria Transparency „How transparent and accessible is E-Government for individuals?“ 5 criteria Change Management „How are public organizations adopting E-Government (‚community- oriented‘)?“ 9 criteria dynamic criteria static criteria

Slide 7 Begix Online -Tool Begix – Concept of Measurement Set of criteria for „Transparency“ User has access via Internet to the status of his trans-action request ("track and trace") Information desk actively informs customers at any time about processing status On request (reactively), customer is informed about the processing status; he is notified upon comple- tion of process No acknowledgement of receipt, only information of result on completion of process No feedback at all about transaction Levels and Level Characteristics Topicality of information “Track and trace”/ transparency of transaction services “Track and trace”/ transparency of legislative matters Availability of service-specific directory („red pages“) Technical illustration of political issues

Slide 8 Begix Online -Tool Begix – Results in Germany Online since March 2002 Over 1500 participants Average rating around 2.7 Administrations become more self-critical

Slide 9 Begix Online -Tool Begix.net – a cooperation between CoE, e-Governance Academy and Bertelsmann Foundation

Slide 10 Begix Online -Tool Assessment Categories & Indicators The five categories: Transparency Participation Usability & Accessibility Change Management Sustainability & Integration Each category consist of six questions

Slide 11 Begix Online -Tool Category: Transparency

Slide 12 Begix Online -Tool Category: Participation

Slide 13 Begix Online -Tool Category: Usability & Accessibility

Slide 14 Begix Online -Tool Category: Change Management

Slide 15 Begix Online -Tool Category: Sustainability & Integration

Slide 16 Begix Online -Tool Balance of Efficiency & Participation The focus is not solely on management efficiency but also on participative and transparent procedures! Transparency Participation Usability & Accessibility Change Management Sustainability & Integration E-Governance

Slide 17 Begix Online -Tool The Online-Tool & Website

Slide 18 Begix Online -Tool Feedback from Pre-testing Experiences from Estonia Experiences from Germany Recommendations

Slide 19 Begix Online -Tool Outlook & Perspectives Benchmarking Clubs Links to the Common Assessment Framework Conference to share Best Practices in Europe

Slide 20 Begix Online -Tool Open Questions Presentation of Results Efficiency versus Participation More emphasis on reform of administration?

Slide 21 Begix Online -Tool Bertelsmann Stiftung Thank you for your Attention!