The NICE 2000 Web Services Ivan Deloose, Frédéric Hemmer, Alberto Pace, Maciej Sobczac, and others Information Technology Division - CERN

HEPNT Meeting – April The NICE 2000 site

HEPNT Meeting – April 2001 Content u Documentation u For end-users u Supported services and “as is” information u For service providers and support staff u Services u Accounts management (users, computers, groups, Passwords) u File System (permissions, quotas, scratch space, macintosh access) u Installation u Operations (Status monitoring, scheduled jobs, alarms, updates) u Application distribution

HEPNT Meeting – April 2001 Documentation u Scheduled for release beginning of June 2001 u Addresses the following topics u Using Win2k at CERN (all specific informations) u Using portable computers and remote access (ACB) u Using the core set of applications u Office 2000, Internet Explorer, Outlook, Exceed, … u For Support staff and service providers, it covers: u Active Directory at CERN, DFS at CERN, W2k installation, drivers maintenance, application distribution, accounting and operational issues

HEPNT Meeting – April 2001 Services (page 1 of 4) u User accounts management u View Status – mainly for the help desk and support staff but also for end-users u Change password – for end users only (old password required) u Reset password – for helpdesk only (old password not required) u Erase Roaming profile

HEPNT Meeting – April 2001 Services (page 2 of 4) u Computer account management u View Status – mainly for the help desk and support staff but also for end-users u Recreate computer account – for re-installation u Security groups management u Group manager – allows creation/deletion/modification of security groups by end-users. Very useful for NON- windows users using the CERN web services from unix

HEPNT Meeting – April 2001 Services (page 3 of 4) u File System u Trustee manager – Allow managing of permission from non w2k clients (especially W95, WNT, and UNIX users using web services) u Disk quota manager – for group administrators and for end users (read only) u Scratch space – for end-users

HEPNT Meeting – April 2001 Services (page 4 of 4) u Application database u List of deployed application with responsible and support information. It is planned to generate sw distribution policies from this database. u Operations u Main internal tools to monitor, account and alarm notification of the servers (more than 60 for the Win and Web services)

HEPNT Meeting – April 2001 Conclusion u When deploying Windows 2000 to a large site, it is necessary to define and channel all “standard interventions” through a website in order to be able to work with a clear service definition and to outsource interventions to external companies that do not have elevated privileges. u Fortunately, using standard commodity tools, the development of these web interface is relatively easy and fast.