1. Kevin Dunford – Windows Support & Development What do I do.. Support, configuration, and development of - Windows servers, desktops, Laptops, printers, and office networking. What don’t I do.. Microsoft Office – CLEO are the experts I’m not a fax machine or photocopier expert \ engineer! I know as much about the phone system as you do!

2. Windows 2003 \ Active Directory (PPD\dc.pp.rl.ac.uk) Active Directory stores information about objects on the network and makes this information easy for administrators and users to find and use. - Servers, workstations printers. Group Policy enables me to change system settings from a centralized location - install applications, change settings (security options, networking, registry changes) Adding printers is made easy by not taking as long scanning the network. Active Directory knows where they all are in advance.

3. Laptops in domain – benefits Roaming profiles that include - Display & desktop settings, IE favourites, printer, network and drives connection settings Windows updates though SUS (software update service) server & automatic Sophos updating. Have to be on the PPD Lan to gain the benefits from SUS server and Sophos updates. Synchronisation - Don’t store files on your desktop screen or local disk. Active Directory – Group Polices applied Administrating benefiting Group Polices – DNS suffix & Dynamic Update, Time Providers, and Cross forest GP’s and profiles. User benefiting Group Polices - Published printers in AD, Remote assistance,

4. Benefits of Exchange 2003 BITD have been installing Exchange 2003 on new servers with larger storage space and improved performance. There are some administrative improvements to keep server down time to a minimum. – (Shadow Copy service and the Mailbox Recovery Centre). The main user client benefit are only available in conjunction with Outlook 2003 client, which CLRC are not planning to go to! Info from – ‘RAL CLEO Helpdesk Service Definition, 2004/05’. There have been a big improvement in the web interface. Exchange server specifications Old ServerNew Server ModelViglen LX2Viglen XX225 Processors2 * 450MHz2 * Xeon 3.2Hgz Memory512MB2GB Hard disk storage34GB540GB * * Share with Central Laser facility, Instrumentation and Engineering