WDC-PMI Tools Presentation “Sharing What Works” “The Communication Tool That Works” Stan Boyd, PMP Jan 17, 2006

PMBOK REVIEW -CHAPTER 1 AREAS OF EXPERTISE The Project Management Body of Knowledge Application area knowledge, standards, and regulations Understanding the project environment General management knowledge and skills Interpersonal skills Effective communication Influencing the organization Leadership Motivation Negotiation and conflict management Problem Solving

PMBOK REVIEW -CHAPTER 10 PROJECT COMMUNICATIONS MANAGEMENT “Project Managers spend an inordinate amount of time communicating…” “Communication skills are related to, but the same as, project management communications. The art of communications is a broad subject and involves a substantial body of knowledge…” “Communication skills are part of general management skills and are used to exchange information” “The sender is responsible for making the information clear and complete so that the receiver can receive it correctly.

ARE COMMUNICATION SKILLS IMPORTANT? Harold Kerzner “An individual with poor communication skills and interpersonal skills can be promoted to a line management slot because of his technical expertise, but this same individual is not qualified for project management promotion.” PMFORUM – Communication: The Project Life Blood “In project work there are two essential ingredients: people and the effective exchange of ideas. Without people nothing gets done and without communication nobody knows what to do. “ Certification Magazine, March 2004 “Poor communication is a major reason so many IT projects fail”

THE FEAR Glossophobia - Fear of speaking in public or of trying to speak.

THE QUESTION How can I develop and further my communication skills?

THE ANSWER Toastmasters International Non-profit organization founded on Oct 22, 1924 in Santa Ana, CA Over 10,500 clubs and more than 200,000 members in approximately 90 countries. Locally – 3,800 members, 179 clubs

Communication and Leadership Program 10 Speech Projects –1. Icebreaker –2. Organize Your Speech –3. Get to the Point –4. How to Say It –5. Your Body Speaks –6. Vocal Variety –7. Research Your Topic –8. Get Comfortable with Visual Aids –9. Persuade with Power –10. Inspire Your Audience Results in the Competent Toastmaster Award 15 Advanced Manuals Two Tracks – Communications and Leadership Highest level – Distinguished Toastmaster

Top 10 Speaking Tips 1.Know your material. 2.Practice. Practice. Practice! 3.Know the audience. 4.Know the room. 5.Relax. 6.Visualize yourself giving your speech. 7.Realize that people want you to succeed. 8.Don’t apologize 9.Concentrate on the message – not the medium 10. Gain experience

THE DEMO