William Burke Vice President of Logistics WORKFORCE COMMUNICATION.

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Presentation transcript:

William Burke Vice President of Logistics WORKFORCE COMMUNICATION

WHY SHOULD I LISTEN?

WHAT IS IT? SHARE INVOLVE ENGAGE Clarify Inform Understand Clarify Inform Understand Attitude Actions Results Attitude Actions Results Opinions Behaviors Belonging Opinions Behaviors Belonging

WHY IS IT IMPORTANT? Source: Towers Perrin FORMAL MEDIA SYSTEMS & PROCESSES LEADERSHIP 7% 32% 61%

HOW DO YOU DO IT? 3 STEP CHECKLIST: 1.STRATEGY 2.PLAN 3.MEASURE

SET THE STRATEGY CULTURE CONSISTENCY COMPASS

ESTABLISH A PLAN DETERMINE: – PURPOSE? – WHAT TO SHARE? – WHO NEEDS IT? – BEST WAY?

IS IT EFFECTIVE? MEASURE: – SURVEYS – FOCUS GROUPS – ONE-ON-ONES – SOCIAL MEDIA – EXIT INTERVIEWS

William Burke Vice President of Logistics WORKFORCE COMMUNICATION