1. Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch 13 - 1 Chapter 13 Interpersonal Communication and Teamwork

2. Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch 13 - 2 Learning Objective 1 Identify the components of interpersonal communication and soft skills.

3. Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch 13 - 3 Interpersonal Communication Components  Interpersonal communication  Verbal and nonverbal interactions  Soft skills  Personal qualities, habits, attitudes, and social graces  Displayed through listening, speaking, writing, and nonverbal communication

4. Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch 13 - 4 Learning Objective 2 Develop skills for building positive relationships.

5. Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch 13 - 5 Building Positive Relationships  Conversations  Social business interactions  Relationship repair skills

6. Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch 13 - 6 Learning Objective 3 Give feedback effectively and receive it appropriately.

7. Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch 13 - 7 Feedback Positive Feedback - goals  Recognize good performance  Use as a motivator Constructive Feedback – goal  Help people understand where they stand in relation to the expected job behavior

8. Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch 13 - 8 Feedback  Ways to deliver constructive feedback  Give in private  Limit to documented, work-related concerns  Focus on the behavior, not the person  Use and read nonverbal cues carefully

9. Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch 13 - 9 Options for Dealing with Conflict

10. Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch 13 - 10 Learning Objective 4 Describe techniques for resolving conflicts.

11. Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch 13 - 11 Conflict Handling Techniques  Act promptly.  Schedule a meeting.  Use active listening.  Communicate honestly.  Focus on the problem.  Brainstorm solutions.  Formalize the solution.  Implement and follow up on the solution.

12. Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch 13 - 12 Learning Objective 5 Develop the skills associated with leading and participating in teams.

13. Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch 13 - 13 Team Members Should  Engage in open, honest communication  Be cohesive  Foster growth  Be recognized for their achievements

14. Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch 13 - 14 Learning Objective 6 Describe the features of and process used by a writing team.

15. Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch 13 - 15 Writing Teams  Features  Abilities of team members  Effective group dynamics  Loyalty to team and purpose  Agreement on and adherence to schedule  Team writing process  Plan  Draft  Finalize