A Brief Overview of Online Help By Jennifer L. Bowie For Electronic Writing & Publishing.

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Presentation transcript:

A Brief Overview of Online Help By Jennifer L. Bowie For Electronic Writing & Publishing

What is online help? Software with the “primary purpose to provide information and assist the user in completing some task in another piece of computer software” (Pratt, 33) Evolved from the often huge print manuals that used to come with software Often of two main types: –Goal-based/task-orientated: help users achieve a certain goal or tasks –Problem-solver: help users to solve problems with the interface/software

What is the online help family? Grandparents: user manuals Parents: online documentation (the user manual put on screen) Siblings: –Online help –Wizards: intrinsic help, helps users perform a particular task –Embedded help: help within the interface, does not require user to leave the task

Examples: Online Help

Examples: Wizards

Examples: Embedded Help

Questions? Sources: –“Where is the Instruction…” Pratt –“Embedded Help…” Ray & Ray –“10 Design Principles…” Lancaster –“Wizards” Allen