John Grant Chief General Manager National Office for the Information Economy Canberra, Australia The Government OnLine Strategy

NOIE: Roles Leadership on information economy issues Coordination Role based on unique capabilities, particularly Government Online Key Policy Advice e.g. digital authentication, digital divide Catalyst with agencies, business and communities

NOIE: Areas of activity International Government Online IndustryBusiness Community

What is NOIE’s OnLine Focus?  Facilitate opportunities for enhanced services and for partnerships  Promote best practice approaches to inhibitors and impediments  Consult and work with agencies

What is NOIE’s OnLine Focus?  Facilitate a whole-of- government approach where it makes sense  Governance and investment frameworks for ICT decisions

Why Gov Online ? Influence & Reach Efficiencies in government Better Quality Service

Business rules! Technology drives!!  Over 500 gov sites and 2 million pages online  If technology for passenger motor vehicles progressed as quickly as information technology, we would be able to:  Drive around the world  Twice  In 6 seconds  On a gallon of fuel

Australians OnLine in 2000  50% accessed the internet  65% older than 16 accessed the internet  37% of households were connected to the internet  50% of households by end of 2001 (ABS estimates)

Business & Government too  56% of employing businesses connected (93% increase since 1998)  50% of very small businesses (103% increase)  93% of Agencies have all appropriate services online by end of 2001  Nearly 2000 federal gov services online  25% of businesses and 12% of adults used government online services

Why Government Online ? “if Governments believe e-commerce is important then they should start using it themselves. In this way governments can truly help lead the change needed to transform societies” [Michael Dell 2000].

Government Online Government Online Strategy  Prime Minister’s 1997 commitment

Targets  All appropriate services online by 2001  Pay all suppliers electronically by the end of  Able to conduct simple procurement transactions electronically by the end of 2001

Formal Agency Requirements :  Meet 2000/2001 targets  Meet website standards  Action Plans/Reporting

Online Standards Essential  The strategy requires that all Commonwealth departments/agencies comply with some minimum online requirements

8 Strategic Priorities  Agencies to take full advantage of the opportunities the internet provides  Authentication Privacy Security Metadata Accessibility Electronic publishing and record keeping guidelines  Ensure the enablers are in place  Enhance Government online services in regional Australia

8 Strategic Priorities  Enhance IT industry development impact of government online initiatives  Government business operations to go online  Monitor best practice and progress  Facilitate cross agency services  Communicate with stakeholders

Policy objectives for Gov OnLine  Government Leadership in the information economy  Better services and/or new services  Better access to services for rural and remote communities  Process efficiencies  Changing roles and relationships among government agencies, businesses and citizens  Driving technology diffusion rates in the broader economy

Seamless Government  People should be able in interact with government online without needing to understand how government is structured  You don’t need to be a mechanic to drive a car!

Current Progress:  90%+ of agencies on track  25% of existing services “advanced”  50 % of new services “advanced”

 Almost all agencies do some electronic payment or procurement with suppliers, but...  Fewer than half of agencies do most payments electronically Current Progress:

Whole of Government Challenges:  Structured web presence  Transactions  ARCHITECTURE!  Investment Strategy

Priority Portals (August 2001) Families Education Agriculture Culture and RecreationScience and Industry Youth Regional Employment Indigenous Women Community Groups Seniors Environment Government Law and Justice Health Immigration

Agency Challenges:  Take full advantage of the opportunities  Mainstreaming - Clicks AND Mortar  Client Focus  Resourcing the commitment

Managers’ Challenges:  Understand the Net - Training  Coping with Uncertainty - Course setting  Coping with change - Cultural issues

Customer Challenges:  Confidence in government online  Expectations  Feedback

The Future  E-Democracy  Channel Delivery Strategy  Government Structure

Any Questions?