TaxWise Online Enhancements 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 1

Prep Use Fields  Adding 3 new Preparer Use Fields to the Main Information Sheet Prep Use 13 Prep Use 14 Prep Use 15  Available to enter Custom Questions that will appear during the interview  Create drop down selections that appear during the interview and on the Main Information Sheet  Added to all applicable reports 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 2

Time Out Reminder  Time out reminder will display 5 minutes prior to the mandatory 20 minute logout process  Appears after 15 minutes of inactivity  Displays the time the application will logout  Continue in application by taking an action within the application 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 3

Context Sensitive Help  Entry level help will be available for a majority of the entries throughout the tax forms Same entries that are available in the desktop application  Help icon is available on the entry level icon bar 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 4

Second option for Deleting Forms  Added a Delete Form icon  Displays the available forms that can be deleted in a new window Similar to the Add A Form dialog box  Allows the preparer to select multiple forms to delete  Displays the entity names more clearly for forms that allow multiple copies 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 5

Improvements to Diagnostics  Moved diagnostics to the top portion of the workspace Helps transition from desktop to TaxWise Online  Print the diagnostics Results  Create e-file bar is always visible  Print Return link is available once the e-file has been created Replaced Close Return with Print Return Option 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 6

Don’t want your preparers overriding entries?  Specific user roles default to disallowing the override feature ReturnPreparer Interviewer Reviewer  Site Administrator can turn this feature off in Advanced Settings  Preparer sees an indicator that override is not allowed 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 7

New Roles  Reviewer Role All the rights of SuperUser except Submit E-files Can see all returns  E-file Manager Has the ability to submit e- files  More flexibility to have roles to fit site needs 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 8

The Interview Wizard 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 9  Adding state specific questions to the interview Based on the state abbreviations entered in the Resident State Fields Displays questions that do not automatically calculate from the Federal forms Information entered carries to the state forms  Information entered during the Interview process carries information to the Pages 1 and 2 will be calculated from the Interview Pages 3 and 4 will be direct input entries Prints with the tax returns

Extended use of “hot key” functionality 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 10  F9 Activates the Link Dialog box  Ctrl+E Takes you to the next required entry  Ctrl+D Runs diagnostics  Ctrl+I (Insert row) Inserts a row (Interest and Dividend statements, Capital Gains worksheets)  Ctrl+R (Remove row) Removes a row (Interest and Dividend statements, Capital Gains Worksheets)

User Defined State Print Sets 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 11  Manage state print options  Increase the number of copies for specific state forms  Limit the state forms that print with the return  Change the print order of forms within a state

Refund Monitor  Displays the Primary taxpayers first and last name.  Allows preparer to easily identify what return they are in 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 12

06/14/ USA CCH Small Firm Services a Wolters Kluwer business Data Center Improvements 13  The Data Center can handle the power and cooling needs of approximately 1200 servers compared to 400 for Rome. We are moving approximately 275 physical servers to the new location, so we have plenty of room to grow.  We have reduced our physical server foot print by approximately 125 servers by virtualizing servers that are too old to consider moving. This is good for the environment and will help to reduce the power bill in the future.  The new storage solution can serve approximately twice the amount of requests for data than the current solution in Rome. The new storage solution will serve data requests faster which will give us the ability to quickly process returns for our customers.

06/14/ USA CCH Small Firm Services a Wolters Kluwer business Data Center Improvements 14  The Network infrastructure speed has been increased by 1000 percent in the new Data Center. The new infrastructure will provide faster access to servers and storage and will help increase our ability to quickly process e-files for our customers.  Internet bandwidth has been increased by almost 200 percent. The new bandwidth will provide our customers with quicker access to our internet enabled applications and allow us to serve more simultaneous customers than we can from the Rome location.  Server storage has been increased by almost 100 percent. The new storage will give us the ability to store more returns next year and we will have plenty of space to perform load testing.

06/14/ USA CCH Small Firm Services a Wolters Kluwer business Modernized E-file 15  Tax Applications will create e-file based on the Form Set available  Utilizes Submission ID rather than DCN  IRS acknowledges in 5 – 10 minutes  Acknowledgements still have to be split and posted (estimate 1 hour)  Ability to electronically file state returns that do not have a federal filing requirement

06/14/ USA CCH Small Firm Services a Wolters Kluwer business What are we working on? 16  Adding the ability for users to determine the number of returns to view on the Return list  Programmatically eliminating accidentally typing in front of a zero in an entry field Only applicable in default. When the field is active, the zero will disappear

Training Opportunities in TaxWise  Training options available include  Taxwise Desktop  TaxWise Online  Link & Learn on – only available to volunteers under the IRS contract such as VITA, TCE, AARP, Militarywww.irs.gov 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 17

Training in TaxWise Desktop  In TaxWise Desktop  Log in to Username Training - Training returns can be created under the Training username  Training SSN requires use of last 4 numbers of the EFIN  Transmit returns to the Training EFC  Receive an acknowledgement  Reports are active in Training 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 18

TaxWise Online Training  To access TWO Training log into   Green Background regardless of year  Create returns  Move returns  Print returns  Send to Training EFC  Receive Acknowledgements  All users under IRS Contract have access 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 19

What is Link & Learn?  Hosted on  The Volunteer Income Tax Assistance and Tax Counseling for the Elderly (VITA/TCE) e-learning courses!  Practice the process of assisting taxpayers in preparing and filing Forms 1040EZ, 1040A, 1040, 1040NR, 1040NR- EZ, 1040PR, and Form 1040X returns.  Seven VITA/TCE courses—Basic, Intermediate, Advanced, Military, International, Puerto Rico and Foreign Students  Course for Returning Students  Link to Practice Lab from courses 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 20

How to access Link & Learn Taxes  Open your browser and go to  In the Search box type Link & Learn Taxes  Click the Link & Learn Taxes link  Select a course  Click on Start  Once you have finished the course enter the Practice Lab to complete returns 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 21

Accessing the Practice Lab from Link & Learn  Once you have selected the Practice Lab  Receive a Password from the  Site Coordinator  SPEC Relationship Manager  Scenarios specifically designed to cover the types of tax returns that volunteers encounter  Click on Login 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 22

Login to the Practice Lab  AARP offices can access the Practice Lab by using the following link  Log in with your User ID and zip code if already registered  New Users will click the link Create New User 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 23

Create a New User  To create a New User  enter the first 5 digits of your zip code  Enter your address  Click on Create User ID  Click on Next and Print the User ID that you will log in with  Log in with User ID and zip code 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 24

Classes offered on Practice Lab  Once user is logged in The Practice Lab opens  The user clicks on link to access the 2010 IRS Training in the HELP Center  2010 TaxWise IRS Training 2010 TaxWise IRS Training 06/14/ USATaxWise Training25

2010 TaxWise Training 06/14/ USA CCH Small Firm Services a Wolters Kluwer business 26  Classes offered for both TaxWise Desktop and Online programs  Classes grouped by Admin and Users such as  TaxWise Online Admin  Requirements, Settings & Prior Year  Login & Manage Users  Electronic Filing  Reports  TaxWise Desktop Admin  System requirements  Security Manager  Electronic Filing  Reports