The Ritz-Carlton Hotel ECON 296 Risa Funato September 16, 2009.

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Presentation transcript:

The Ritz-Carlton Hotel ECON 296 Risa Funato September 16, 2009

INTRODUCTION History Locations Gold Standards Awards Upcoming Locations

HISTORY 1898 Cesar Ritz established first hotel in Paris, France He died Albert Keller opened Boston Ritz-Carlton was elected to best hotel chain in the United States.

LOGO Crown stands for British seal. Lion stands for financial sponsor.

The Ritz-Carlton, Dubai

The Ritz-Carlton, Lake Las Vegas

The Ritz-Carlton, San Juan

Motto “We are Ladies and Gentlemen serving Ladies and Gentlemen”.

Three Steps of Service 1.Warm and sincere greeting to use the guest’s name. 2.Anticipation and fulfillment of each guest’s need. 3.Give a warm good-bye and use the guest’s name.

Awards AAA Five & Four Diamond Awards 2009 AAA Five Diamond Hotel Awards 2009 The Ritz-Carlton, Amelia Island The Ritz-Carlton, Atlanta The Ritz-Carlton, Bachelor Gulch The Ritz-Carlton, Buckhead The Ritz-Carlton, Cancun The Ritz-Carlton, Coconut Grove The Ritz-Carlton, Georgetown The Ritz-Carlton Golf & Spa Resort, Rose Hall, Jamaica The Ritz-Carlton, Grand Cayman The Ritz-Carlton, Half Moon Bay The Ritz-Carlton, Kapalua The Ritz-Carlton, Key Biscayne The Ritz-Carlton, Laguna Niguel The Ritz-Carlton Lodge, Reynolds Plantation The Ritz-Carlton, Marina del Rey The Ritz-Carlton, Naples The Ritz-Carlton Golf Resort, Naples The Ritz-Carlton New York, Battery Park The Ritz-Carlton New York, Central Park The Ritz-Carlton, Palm Beach The Ritz-Carlton, Philadelphia The Ritz-Carlton, San Francisco The Ritz-Carlton, Sarasota The Ritz-Carlton, Washington DC AAA Five Diamond Restaurant Awards 2009 Blue by Eric Ripert at The Ritz-Carlton, Grand Cayman Fantino at the Ritz-Carlton, Cancun The Club Grill at The Ritz-Carlton, Cancun The Dining Room at The Ritz-Carlton, Buckhead The Dining Room at The Ritz-Carlton, San Francisco AAA Four Diamond Hotel Awards 2009 The Ritz-Carlton, Boston Common The Ritz-Carlton, Cleveland The Ritz-Carlton, Dallas The Ritz-Carlton, Dearborn The Ritz-Carlton, Denver The Ritz-Carlton, Ft. Lauderdale The Ritz-Carlton, Lake Las Vegas The Ritz-Carlton, New Orleans The Ritz-Carlton Orlando, Grande Lakes The Ritz-Carlton, Pentagon City The Ritz-Carlton, Phoenix The Ritz-Carlton, San Juan, Spa & Casino The Ritz-Carlton, South Beach The Ritz-Carlton, St. Louis The Ritz-Carlton, St. Thomas The Ritz-Carlton, Tysons Corner AAA Four Diamond Restaurant Awards 2009 Georgia’s Bistro at The Ritz-Carlton Lodge, Reynolds Plantation Fearing’s at The Ritz-Carlton, Dallas Linger Longer Steakhouse at The Ritz-Carlton Lodge, Reynolds Plantation 7 Prime Cuts & Sunsets at The Ritz-Carlton, Grand Cayman

Mobil Five Star Status Hotels 2009 The Ritz-Carlton New York, Central Park The Ritz-Carlton, Naples The Ritz-Carlton, Palm Beach The Ritz-Carlton, San Francisco Mobil Five Star Status Restaurants 2009 The Dining Room at The Ritz-Carlton, Buckhead The Dining Room at The Ritz-Carlton, San Francisco Mobil Four Star Status Hotels 2009 The Ritz-Carlton, Amelia Island The Ritz-Carlton, Bachelor Gulch The Ritz-Carlton, Boston Common The Ritz-Carlton, Buckhead The Ritz-Carlton, Cleveland The Ritz-Carlton, Coconut Grove The Ritz-Carlton, Dallas The Ritz-Carlton, Georgetown The Ritz-Carlton, Half Moon Bay The Ritz-Carlton, Kapalua The Ritz-Carlton, Key Biscayne The Ritz-Carlton, Laguna Niguel The Ritz-Carlton, Lake Las Vegas The Ritz-Carlton Golf Resort, Naples The Ritz-Carlton New York, Battery Park The Ritz-Carlton Orlando, Grande Lakes The Ritz-Carlton, Pentagon City The Ritz-Carlton, Phoenix The Ritz-Carlton Lodge, Reynolds Plantation The Ritz-Carlton, Sarasota The Ritz-Carlton, South Beach The Ritz-Carlton, St. Louis The Ritz-Carlton, Tysons Corner The Ritz-Carlton, Washington DC Mobil Four Star Status Restaurants 2009 Fearings at The Ritz-Carlton, Dallas Norman’s at The Ritz-Carlton Orlando, Grande Lakes Vernona Restaurant at The Ritz-Carlton, Sarasota Travel and Leisure: 500 Greatest Hotels in the World 2009 USA & Canada The Ritz-Carlton, Amelia Island The Ritz-Carlton, Atlanta The Ritz-Carlton, Bachelor Gulch The Ritz-Carlton, Boston Common The Ritz-Carlton, Buckhead The Ritz-Carlton, Cleveland The Ritz-Carlton, Georgetown The Ritz-Carlton, Half Moon Bay The Ritz-Carlton, Kapalua The Ritz-Carlton, Key Biscayne The Ritz-Carlton, Laguna Niguel The Ritz-Carlton New York, Battery Park The Ritz-Carlton New York, Central Park The Ritz-Carlton, Marina del Rey The Ritz-Carlton, Naples The Ritz-Carlton Golf Resort, Naples The Ritz-Carlton, New Orleans The Ritz-Carlton Orlando, Grande Lakes The Ritz-Carlton, Palm Beach The Ritz-Carlton, Philadelphia The Ritz-Carlton, Phoenix The Ritz-Carlton Lodge, Reynolds Plantation The Ritz-Carlton, San Francisco The Ritz-Carlton, Sarasota The Ritz-Carlton, St. Louis The Ritz-Carlton, South Beach The Ritz-Carlton, Tysons Corner The Ritz-Carlton, Washington DC

Upcoming Hotels in 2009 The Ritz-Carlton, Dove Mountain, Arizona The Ritz-Carlton, Charlotte, North Carolina The Ritz-Carlton, Lake Tahoe, California

Future opening

★ THANK YOU ★

References (2009). The Ritz-Carlton. Retrieved from Walker, J. R. (2006). Introduction to Hospitality. Upper Saddle River, New Jersey: Person Education, Inc. (2009). The Most Famous Hotels In The World. Retrieved from César Ritz. (2009). In Encyclopædia Britannica. Retrieved September 16, 2009, from Encyclopædia Britannica Online: (2009). Ladies and Gentlemen Serving Ladies and Gentlemen. Retrieved from partners/ritz-carltonhttp://ww2.libertytravel.com/preferred-