Ministry of State for Administrative Development Towards Meaningful ICT Indicators for Developing Countries Dr. Ahmed M. Darwish EGYPT Government and Education

EGYPT - Ministry of State for Administrative Development 2/25 Agenda Why? What? Macro-level Indicators Micro-Level Indicators Observations Recommendations Egypt Efforts

EGYPT - Ministry of State for Administrative Development 3/25 Why? E-readiness assessments Guide development efforts by providing benchmarks for comparison and gauging progress Determine the current situation in order to plan for the future and advocate specific changes Help Policy and decision makers. Why

EGYPT - Ministry of State for Administrative Development 4/25 ICT Indicators ICT indicators measure: Readiness Use/intensity Impact Outcome Macro Level (Global) Indicators – Country level Micro Level (Local) Indicators – Ministries, Governorates, Directories, and Individual Administrative Units. Level

EGYPT - Ministry of State for Administrative Development 5/25 Infrastructure and access indicators Households and individuals indicators Business indicators ICT impact indicators ICT in education E-government ICT for health applications Indigenous status Content What?

EGYPT - Ministry of State for Administrative Development 6/25 Macro Level ICT Indicators 1.Telephone Network Carrier services Fixed telephony services 2.Mobile telephony Services 3.Other services (Data Services) Private network services Data transmission services 4.Traffic 5.Staff 6.Quality of Service 7.Tariffs 8.Revenue and Expense

EGYPT - Ministry of State for Administrative Development 7/25 1.Capital Expenditure (Investment) 2.Broadcasting 3.Information Technology 4.Internet Indicators  Internet backbone services  Internet access services  Other internet telecommunications services 5.Household levels 6.Accessibility 7.Broadcasting 8.Policy and regulations Macro Level Indicators

EGYPT - Ministry of State for Administrative Development 8/25 Micro level Indicators Methods for Gathering information through Personal interviews Telephone interviews Computer based questionnaires Internet Service Providers (ISP) surveys Internet traffic and web site analysis Other sources and methods used in private sector surveys

EGYPT - Ministry of State for Administrative Development 9/25 A range of assessment tools developed to measure a country ICT e- readiness 16 just in the past few years! (Mostly Macro – country level) Tools widely vary in –Definitions –Methods of measurement Assessments vary considerably in –Goals –Results!!  No standard e-readiness assessment policy No global unified set of ICT Indicators. Observations

EGYPT - Ministry of State for Administrative Development 10/25 Problem / Opportunity These reports are gaining popularity They are used by Investors and Donors Some of them achieved credibility

EGYPT - Ministry of State for Administrative Development 11/25 Recommendations Review formulas to reflect realistic meaning full situation Q? Is it sound/fair to relate to population? Q? Will it be more reasonable to think of population (demographic) structure? Mechanism to collect and update … Are we all using the same definition for the same year for all measured data? Can we re-think

EGYPT - Ministry of State for Administrative Development 12/25 Egypt Efforts Ministry of State for Administrative Development Got the mandate to Measure and Publish ICT readiness on the micro-level EGYPT

EGYPT - Ministry of State for Administrative Development 13/25 Objectives Measure the level of information technology use in government organizations to: –Enhance the level of performance of work cycles in administrative units of the state. –Improve efficiency of performance and work among government organizations. –Facilitate and help civil servants and IT staff for better use of information technology. Scope

EGYPT - Ministry of State for Administrative Development 14/25 Create an effective e-culture and work field environment in government administration units in coordination with IT representatives of ministries and administrative units. Study the impact of Readiness Index on the economic and investment environment of the state to attract investment in Egypt. Contribute to the enhancement of the International competitiveness index for Egypt. Create opportunities for e-government candidate projects Benefits

EGYPT - Ministry of State for Administrative Development 15/25 An Initial scan questionnaire to measure internal ICT infrastructure has been developed and distributed. A database was designed for the collected data and deduced results. Some statistical analysis have been performed on the collected results. Procedure

EGYPT - Ministry of State for Administrative Development 16/25 Initial scan questionnaire w2ere designed to evaluate the ICT infrastructure readiness of both Central Government & Local Governorates and Directories (579 Unit ) The questionnaire was divided into 7 sections: 1.Hardware and Peripherals 2.Networking facilities 3.Software and applications 4.Internet and Web presence 5.Human resources 6.IT usage plan 7.Security and protection systems Details

EGYPT - Ministry of State for Administrative Development 17/25 A 2 nd questionnaire was designed to measure the work automation, work cycle and readiness to offer e-government service. It has 11 sub index categories to measure and assess. The same procedure was followed to calculate outcome results Produced Bi-Annually

EGYPT - Ministry of State for Administrative Development 18/25 Glimpse of 1 st release 81.1% of government departments use office applications. 94.5% of computer (PC) users in Government are not from an Engineering/Computer background nor did they have a formal certificate of computers (Just regular training courses or sessions)  Shows how employees are interested to upgrade themselves and how do they think that ICT is an important factor for career pursuing.

EGYPT - Ministry of State for Administrative Development 19/25 Response: 163 out of 229 in Central Government Of surveyed government entities 66% have 60% have web sites 84% of those who have a web site update it regularly (term regular vary in definition!) 31% use an Intranet 36% exchange some data with other entities over the Internet  76% have plans for upgrade and development.

EGYPT - Ministry of State for Administrative Development 20/25 Response : 333 out of 350 entities in Local Government Of surveyed government entities 19% have 22% have web sites 58% of those who have a web site update it regularly (term regular vary in definition!) 8% use an Intranet 13% exchange some data with other entities over the Internet  29% have plans for upgrade and development.

EGYPT - Ministry of State for Administrative Development 21/25 Glimpse of 2 nd release 58% of government departments have work automation strategy and plans (86% central & 34% local). 40% of government departments have undergoing ICT projects (51 % central – 30% local) the overall number of ICT projects is 279 (169 central & 110 local).

EGYPT - Ministry of State for Administrative Development 22/25 Central Government Of surveyed government entities (163) 67% have citizen complain system 66% provide internal training facilities for their employees 69% of ICT projects are financed by the government 75% has internal technical support

EGYPT - Ministry of State for Administrative Development 23/25 Local Government Of surveyed government entities (333) 68% have citizen complaint system 50% provide internal training facilities for their employees 55% of ICT projects are financed by the government 50% has internal technical support

EGYPT - Ministry of State for Administrative Development 24/25 Education 38K schools: All connected to Internet (dial-up, less than 1000 via DSL) All have computer labs (ration is smaller than 1 PC for each 20 students) New Project: Smart Schools Use Computers for teaching Ratio 1 PC for every 5 students Make sure at least 2 contact hrs per day

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