Hospitality Information Systems and Technology Session 1 Introduction and Basic Hospitality Systems

Course Overview and Objectives Course objectives –Hospitality organizations from a technology aspect –Management uses of technology Attendance policy Completion process

Information Technology and Information Systems Information technology: hardware and software used to process information for organizations Information system: relationship of the IT components used to produce, store, share, and distribute information for use by the people affiliated with an organization

Understanding the components of systems theory Theories: why things happen Practices: how things happen Tools: what do I need to make things happen

Closed System and Open System Closed system: an entity consisting of related parts that is not influenced by outside forces Open system: an entity consisting of related parts that is influenced by outside forces called the external environment

Linear Management and Technology Process The process Systems Inputs Transformation Process Outputs

Linear Management and Technology Process The process completed Material resource Human Resource Infotech Systems Including IS Quality Quantity Customer Relationship Inputs Transformation Process Outputs Efficiency Effectiveness

Systems Overview Until the 1970’s, most hospitality information systems were little more than cash registers The 1970’s saw the introduction of electronic systems The 1970’s also saw the first “computer” used in a hospitality environment The 1980’s saw the introduction of newer systems using PC based technology

Hospitality Systems Basic systems –Property Management System (PMS) –Point of Sale (POS) –Reservation systems Internet marketing –Sales and catering systems –Recipe costing and inventory management systems –Time management systems –Yield management systems

Other Systems Call accounting In room refreshment systems In room entertainment systems Electronic door locks Energy management systems

Property Management Systems The “main” system Key points to look at when analyzing a system –Ease of use –Security –Functionality

Main Functions of a PMS Reservations Check in / check out Charge posting Cashiering Housekeeping Maintenance order tracking End of day Accounts receivable

Relationships to: Open systems Closed systems

Relationship to Linear Management and Technology Processes Inputs Transformation Outputs –Quality –Quantity –Customer relationship

Questions ?