1. The main function of a business is to produce goods and services which are desired by their customers

2.  Operations – Part of the organisation that “gets the job done” – the “engine room”  Management- Planning and Control  What are objectives?  List some company objectives?  Explain the relationship between an organisation’s operations and objectives?

3.  Productivity is measured as the output from a quantity of inputs.  What has improved productivity in the past 50 Years?  Service industries are different to manufacturing.  List some service industries.  Identify 3 areas of productivity improvements in service industries.

4. To create desired products or services from a series of raw materials OPERATIONS SYSTEMS TRANSFORMATION 3 KEY ELEMENTS 1. Inputs 2. Processes 3. Outputs

6. STRATEGIC DECISION  Marketing of what is produced  Actual mix of goods and services  Design of production facilities  Maintaining quality PLANNING DECISION  What are the stock levels  Type of maintenance  Layout of processes  Scheduling of production processes

7.  To coordinate the transformation of inputs into desired goods and services Titles  Factory Manager  Materials Manager  Production Manager  Quality Manager  Supply Manager