Hamilton Family Center Human Services and Communities: Hamilton Family Center and Cloud for Good

What We Do Hamilton Family Center was established in 1985 and has become one of the largest providers of shelter, eviction prevention assistance, rapid re-housing, youth programming, and support services to homeless families in San Francisco. Mission Statement. Hamilton Family Center’s mission is to end homelessness for families and individuals in the San Francisco Bay Area.

What We Do  Homelessness Prevention and Rapid Rehousing  Emergency and Interim Shelter  Transitional Housing  Children and Youth Services

Rapid Re-housing Program Hamilton’s Rapid Re-housing Program provides families who are homeless with a rent subsidy, move-in assistance and other support, coupled with home-based case management to assist families in stabilizing in their new home.

Hamilton’s Outcomes 5 Last year Hamilton Family Center served approximately 1,300 people, including more than 600 children. Over 80% of the homeless families who came through our doors found housing

Hamilton Family Center – Implementing Salesforce  2009  2012  2015  2015 & Beyond Lots of forms to complete, often duplicating information Client information kept in paper files Basic Inputs & Outputs tracked in database All information related to a client is centralized and kept in the database Information is captured on paper, then entered into the database Client information and history accessible by all Case Management staff who need it Using Salesforce as a tool during case management meetings Implement Salesforce Communities to empower clients in the CM relationship Moving towards paperless client files Knowing where we are in “real time” Using dashboards & reports to know where we are at and drive us towards our goals Using data to see what is working and where we can improve PaperworkData Entry Case Management Tool Decision Driver Moving to Salesforce

Family Homelessness in SF 7 Waiting List for Family Shelter in San Francisco

Identifying The Problem Areas Focus on optimizing client experience to improve yield Key takeaways 90% of families who apply for Rapid Re- housing are eligible BUT Only about 60% are approved AND Only 40% enter the program (find housing) First Avenues Applicant Pipeline

Using Technology to Improve the Program Using Salesforce to:  Develop and improve relationships with landlords  Create searchable database of available housing units  Use Communities to enable clients to take the lead in the housing search process  Improve coordination among staff  Track what works and what does not in the housing search process

Housing Search Using Salesforce Communities

Case Management Cases in Salesforce

Community Users 1.Client receives an invitation 2.Client Sets Up Password

Housing Search Home Page

Housing Search Tab  Clients can search on up to three criteria:  City  Maximum Monthly Rent  Minimum Number of Bedrooms

View Housing Unit Details 1 2

“I’m interested” Client clicks “I’m interested in this unit” 1 2 3

My Favorite Housing Units Client can see the units they have indicated interest in on the My Favorite Housing Units tab

“Ready to Apply” Client clicks “Ready to Apply” 1 2 3

Housing Application Record in Salesforce

Centralized Information, Better Coordination Staff can view additional details about the Housing Unit, application process, and the landlord screening criteria. Staff can also see which families have shown interest in the unit, and where they are in the application process – leading to better coordination among themselves, and consistent communication with the landlord.

Contact Hamilton Family Center Clients can use the form to contact their Case Manager Clients can view their submitted requests on the My Requests tab

Reports & Dashboards

Impact of Housing on Family Homelessness

Contact Information Elizabeth Hewson – Director of Strategic Initiatives