5-1 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 Business Management

5-2 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Learning Objectives After reading this chapter, you should be able to: Describe the nature of management and identify the four basic functions that constitute the management process. Identify different types of managers likely to be found in an organization by level and area. Describe the basic skills required of managers.

5-3 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Learning Objectives After reading this chapter, you should be able to: Explain the importance of strategic management and effective goal setting in organizational success. Discuss contingency planning and crisis management in today’s business world. Describe the development and explain the importance of corporate culture.

5-4 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall The Management Process

5-5 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Planning

5-6 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Organizing

5-7 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Leading

5-8 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Controlling

5-9 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Types of Managers

5-10 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Levels of Management

5-11 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Areas of Management

5-12 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Basic Management Skills

5-13 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Technical Skills

5-14 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Human Relations Skills

5-15 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Conceptual Skills

5-16 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Decision-Making Skills

5-17 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Time Management Skills

5-18 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Management Skills for the Twenty-first Century

5-19 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Strategic Management: Setting Goals and Formulating Strategy

5-20 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Setting Business Goals

5-21 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Types of Strategies

5-22 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Formulating Strategy

5-23 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall A Hierarchy of Plans

5-24 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Contingency Planning and Crisis Management

5-25 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Contingency Planning

5-26 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Crisis Management

5-27 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Management and the Corporate Culture

5-28 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Communicating the Culture and Managing Change

5-29 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Summary of Learning Objectives

5-30 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall