Welcome Minnesota WIC PCS Mentors! PCS Mentor Workshop Karen Deehy, MS, RD Bernadette Landers, MPA, RD, IBCLC

Mentoring is __________

Mentor

“…the word “mentor” is both a verb and a noun “…the word “mentor” is both a verb and a noun. It is simultaneously something you do and something you are.” -John Wooden Slide 4

The Privilege of Mentoring

The Mentoring Relationship

The Paradox of Change: When a person feels accepted for who they are and what they do – no matter how unhealthy – it allows them the freedom to consider change rather than needing to defend against it!

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Key for Successful & Lasting PCS Implementation YOU… as PCS Mentors!

PCS shifts our interaction with participants From: - Focusing on risks - Telling participants what to do To: - Focusing on strengths and building confidence - Exploring inner motivations to change - Creating a partnership to help guide participants based on their unique needs and circumstances

PCS shifts our interactions with local staff From: - Focusing on the negative - Telling staff what to do To: - Focusing on strengths and building confidence - Exploring inner motivations to change - Creating a partnership to help guide staff based on their unique needs and circumstances

PCS Counseling ~ PCS Mentoring Slide A

Recognizing staff ~ Knight Rider Newspapers When asked in exit interviews why they left their jobs, workers often say they didn’t feel appreciated. The same response shows up in surveys of workplace morale: Lack of recognition is a top-cited problem.  It’s a pity. Feedback problems are easy to fix. Feedback doesn’t cost anything, doesn’t require any hired experts or added personnel, and doesn’t even take much time if done routinely.  ~ Knight Rider Newspapers

Selling your Role…Getting Staff “Buy-In” What is in it for staff? (selling the benefits) How can we engage all staff in the process of creating the ‘system’?

PCS Mentoring – The Process Slide 15

Change Talk Slide 16

Steps for Observing and Mentoring

Before the Observation – Opening the Conversation Explain the purpose of the observation What are they working on Make it safe: explain purpose of note taking Reinforce confidentiality

Setting the Stage Choose a place to be out of the way, preferably where you can see both participant and staff Avoid focus on you Avoid correcting (unless you feel it will cause harm) Ask permission of participant

During the Observation Watch for PCS skills Use an observation guide Write certain things you hear the staff person or participant say that you want to remember Note strengths and qualities that support PCS and potential areas for growth

Mentoring: Encouraging Change Talk

Encourage self-reflection Tips from the mentors Encourage self-reflection

“Gentleness can fix in a moment what an hour of shouting fails to achieve.” -Joshua Wooden Slide 23

"Concentrate on what your players do well as opposed to what they don’t do so well." -John Wooden Slide 24

Realizing the Power of the Positive Being a PCS Mentor is… Realizing the Power of the Positive

Tips from mentors Affirm Specifically

Encouraging Change Talk with reflections and summaries

More Tips from mentors Let them hear it again!!

Practice Reflections I want people to talk more but sometimes it’s like pulling teeth. I get so frustrated when people don’t want to talk. I go back to my normal mode of just giving them information. I hate telling them about their child’s weight – it always makes them defensive and makes me seem like the bad guy.

Providing Your Feedback…When and How

“Don’t try to be some coaching genius, or give the guys too much information, or too much stuff; always practice simplicity with constant repetition.” - John Wooden Slide 31

Check back in on feedback “What do you think?” “What would work for you?” “Would that make sense for you?” “What else do you think would work?”

Identify Next Steps

Watching a Mentor in Action

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Share your Experience as a Mentor

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We all need Support Slide 38

Towards a Sustainable Mentoring System

Making a Plan

If you want to go fast, go alone. If you want to go far, go together If you want to go fast, go alone. If you want to go far, go together. -Kenyan Proverb

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